Show All Answers

1. Can I turn the water off at my meter?

Licensed plumbers, builders, citizen, and sprinkler companies are NOT authorized to shut off the water at a City owned water meter. This includes direct or indirect efforts to initiate or restore water service without prior approval of the City.

This ordinance does not apply to private water shut off valves. If you do not have one, a licensed plumber may install a home shut off valve for home repairs or other emergencies. If assistance is needed for water shut off at the meter, please contact the Public Works office at (817) 952-2200. For after hour emergencies, please contact Police Dispatch non-emergency at (817) 952-2127.

2. Why do I have low water pressure isolated to one faucet?

Multiple scenarios could be the reason for low pressure. If low water pressure is isolated to one faucet, a calcium deposit build up may be the culprit. Unscrew the faucet head and remove the aerator (screen filter). A simple solution of water and vinegar can be used to clean the aerator.

With the faucet head off, turn the water on to verify if the pressure has increased with the removal of the aerator. If the pressure has increased, turn off the water, clean the aerator and screw the faucet head/aerator back on. If the pressure does not increase when the aerator is removed, this could be an overall plumbing concern.

Public Works staff can perform an inspection to verify all valves are in proper working condition at the City side. Plumbing concerns on private property will be the resident's responsibility.

3. Why does only one of my bathrooms have a strong sewer odor all the time?

A bathroom that is not regularly used can often times have a strong sewer odor. Several factors can be the result. The simplest solution is to check the P-trap. This is the U-shaped pipe below your sink that normally holds a small amount of water.

The purpose of this accumulation of water is to prevent gases from exiting the sewer system and seeping into your home. If a bathroom is not utilized regularly, the water in the P-trap may have evaporated. A simple solution would be to run water in the sink and allow water to sit in the P-trap.

Another possibility is that the wax ring under the commode is deteriorating and in need of replacement. As the wax ring deteriorates, it allows sewer gases to seep through.

4. What can the City do to assist with a sewer backup?

If you are having a sewer backup, please contact the Public Works Office at (817) 952-2200. Staff can investigate and determine if the backup is caused by a blockage in the main sanitary sewer line. If the problem is determined to be a result of a blockage at the private side, the resident/business owner will need to contact a plumber for assistance.

5. Why is there water gushing from a fire hydrant?

The City routinely flushes fire hydrants throughout the city for water quality purposes as required by the Texas Commission on Environmental Quality.

6. What hours can I water my lawn?

No watering between the hours of 10:00 a.m. - 6:00 p.m. each day.