To avoid penalties to your utility bill, the net amount is due in our office by 5 p.m. on or before the due date printed on your water bill. If your bill is on the first of the month, your bill is due on the 25th of the same month. If your bill is on the 15th of the month, your bill is due on the 9th of the following month.
If you receive a red and white termination notice, this represents termination of service for non-payment. Please do not disregard this notice without contacting our office at 817-952-2112. If your account falls behind, you are in jeopardy of disconnection of service. If this happens, you will need to pay in person at City Hall, Building C: 1805 L. Don Dodson Dr. The bill cannot be paid online if services are disconnected for non-payment. You will be required to bring your account current and pay a re-connection fee of $30 during regular business hours, 8 a.m. to 5 p.m., Monday through Friday. (After-hours is a $50 re-connection fee.)