How do I avoid termination of my water services?

To avoid penalties to your utility bill, the net amount is due in our office by 5 p.m. on or before the due date printed on your water bill. If your bill is on the first of the month, your bill is due on the 25th of the same month. If your bill is on the 15th of the month, your bill is due on the 9th of the following month. 

If you receive a red and white termination notice, this represents termination of service for non-payment. Please do not disregard this notice without contacting our office at 817-952-2112. If your account falls behind, you are in jeopardy of disconnection of service. To restore water services, payments can only be made via phone, online, or in-person. Please contact Customer Service after payment is made to ensure the account is put on a list to restore water services by calling 817-952-2112 (option 3) or online at, or in-person at 1805 L Don Dodson 8 a.m. - 5 p.m. You will be required to bring your account current and pay a re-connection fee of $30 during regular business hours, 8 a.m. to 5 p.m., Monday through Friday. (After-hours is a $50 re-connection fee.)

Show All Answers

1. How do I activate new water service?
2. How do I terminate service?
3. How do you read a water meter?
4. Do you estimate my bill?
5. Why is my bill so high?
6. How can I pay my bill and what information do I need to make a payment?
7. Is there a charge to pay my bill with a credit or debit card?
8. What forms of payment are accepted?
9. How can I print or get a copy of my water bill?
10. Do you offer a discount for senior citizens?
11. Do you offer financial assistance?
12. Can I receive a discount when I fill my swimming pool?
13. How do I calculate the cost to fill my swimming pool?
14. How is the sewer calculated?
15. How do I avoid termination of my water services?
16. Can I get my water service reconnected after-hours?
17. Does the City provide trash containers?
18. Does the City provide recycling containers?
19. Is there bulk trash pick-up?
20. How do I get rid of hazardous waste?
21. Does the City have a dump?