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Animal Services

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1. How do I adopt a dog or cat from the City’s Animal Shelter?

The City of Bedford offers dogs and cats for adoption on a first come, first served basis. Animals adopted from the City’s Animal Shelter are required to be spayed or neutered. To adopt an animal from the shelter:

• You must be at least 18 years of age. You will need to present a valid ID such as a drivers license, Texas ID card, or military ID card at the time of the adoption.
• You must pay all applicable adoption fees at the time of the adoption. The adoption fee is $100 for dogs and $75 for cats.

Visit the Adoptable Pets webpage to see all animals available for adoption.

2. How do I get my pet back if it is picked up by Animal Services?

If your pet is picked up by an Animal Services Officer, it will be taken to the Bedford Animal Shelter, 1809 Reliance Pkwy. To reclaim your animal from the shelter:

• Please call the Animal Shelter at 817-952-2191 to verify shelter hours.
• The reclaim fee's are as follows: 
  • 1st impound - $35
  • 2nd impound - $60
  • 3rd impound - $85
  • 4th impound and more - $110

3. How do I report a pet I have found?

There are multiple actions you can take if you have found a dog or cat: 

• If you can approach the pet safely, check for an ID tag, contact the owner, and help reunite the pet with its family. If the pet is not wearing an ID tag, you can take the animal to a veterinary clinic or bring them to Bedford Animal Services to check for a microchip.
• If you are unable to approach the animal safely, please call 817-952-2191 and provide us with a detailed description of the animal and its location.

4. How do I report a pet I have lost?

If you have lost a pet, please email your pet's picture, location where the pet was last seen, your contact information, and any other information that may be helpful to Animal Services. Pet owners are highly encouraged to have their pets microchipped, which increases the likelihood of being reunited with a pet. 

5. How do I report an after-hours animal-related emergency?

To report an after-hours animal-related emergency, please call the Bedford Police Department non-emergency number at 817-952-2127. Bedford dispatchers will then notify the on-call Animal Services Officer.

6. What vaccinations does my pet need?

City ordinance requires that all dogs and cats must be vaccinated against rabies by four months of age, and then at regular intervals thereafter in accordance with rules adopted by the Texas Health and Safety Code. Rabies vaccinations must be administered by a licensed veterinarian.

There are several other vaccinations that are beneficial for your pet, but not required by law. They help protect your pet from serious diseases such as parvo, distemper, feline leukemia, etc. Please consult with your veterinarian about these beneficial vaccinations, as well as other health issues such as heartworms, internal parasites, and flea control.

7. What do I do if I am bitten by a dog or cat?

If you have been bitten by a dog or cat, you should:

• Wash and rinse the bite well
• Consult a doctor to determine your next course of medical action
• Remember what the animal looked like and describe the animal that bit you (breed, size, color, etc.) to your doctor or Animal Services staff
• Report the bite to Animal Services or your local authority
• Advise children to get help from an adult, teacher, police officer, or Animal Services Officer if they are ever bitten by an animal

If you have been bitten, please contact Animal Services at 817-952-2191. A report must be made for every bite that occurs. Verification of current rabies vaccinations must be provided for the biting animal.

8. Does my pet need to be registered with the City?

Yes, the City of Bedford requires that all pets be registered annually. Registering a pet provides Animal Services with access to vaccination information in the event of a bite and assists in reuniting a lost pet with its family.

An application form must be completed for each dog and cat you own. Completed applications, along with a copy of the rabies vaccination certificates and payment, may be returned to Bedford Animal Services, 1809 Reliance Pkwy. For questions on the application form, please call 817-952-2191.

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Building Inspections

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1. When is a building permit required?

Please view the Building Permit Required page.

2. What are the submittal requirements for a project?

The building official may request additional information if necessary. Drawings must be drawn to scale, with dimensions and of sufficient clarity. Please refer to plans submittal information documents for detailed requirements.

Drawings and documents shall be sealed, signed, dated and designed by a State of Texas registered architect, registered engineer, registered interior designer, where applicable as required by the State of Texas Engineering and Architect Practice Act. Foundation plan, details and engineer’s letter shall include: address; subdivision; lot; block; and plan number.

A form survey sealed by a State of Texas licensed surveyor will be required to be on site for the plumbing rough inspection. One set of plans must be on job site at all times.

3. How do I request an inspection?

Please view the Request an Inspection page.

4. What inspections are typical for a residential project?

- All finals
- Foundation (Pre-pour)
- Right-of-Way (Required for sidewalk and/or approach)
- Rough Plumbing (Form Board Survey Required)
- Seconds (All trades ready for pre-drywall inspection)
- Spa/Tub (May be separate inspection or with seconds)
- Temporary Utilities (Liability form required)
- Wall Ties (May be separate inspection or with seconds)

Note: The following documents may be required upon final inspection: Energy Compliance Certification, Post-Tension Verification, and Final Grade/Drainage Survey.

5. What inspections are typical for a commercial project?

- All finals/Certificate of Occupancy
- Electrical Underground
- Fire Lanes (Pre-pour steel inspection)
- Foundation (Pre-pour)
- Grade Beam (Pre-pour)
- Mechanical (Rough Duct)
- Public Utilities (Storm & Sewer improvements)
- Right-of-Way (Required for sidewalk and/or approach)
- Rough Plumbing (Form Board Survey Required)
- Seconds (All trades ready for pre-drywall inspection)
- Temporary Utilities (Liability form required)
- Wall Ties (May be separate inspection or with seconds)

Note: The following documents may be required upon final inspection: Energy Compliance Certification, Post-Tension Verification, Fire Marshal Approval, Public Works Approval, Health Department Approval, and Final Grade/Drainage Survey.

6. What inspections are typical for a swimming pool?

- Belly Steel and Ground
- Deck Steel
- Final (inspection includes fence and all safety requirements)
- Gas Line (If required)

7. How do I contact someone for questions?

Please call our office for questions regarding permit and inspection information. Technical questions will be directed to the appropriate staff member. If a call is transferred to a staff member that is unable to answer, please leave a message with return call information. Our staff will return your call as soon as possible.

City of Bedford | Building Permits and Inspections

1805 L Don Dodson Drive (Building C), Bedford, TX 76021

Phone: 817-952-2140 | Fax: 817-952-2211 | Email: Building.Permits@bedfordtx.gov

Inspection Request Phone Line: 817-952-2155

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Building Permit and Inspection

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1. When is a building permit required?

A person, firm or corporation shall not erect, construct, enlarge, add to, alter, repair, replace, improve, remove, install, convert, equip, use, occupy or maintain a structure or building service equipment without first obtaining a permit from the Permit Department.

A permit is required for:
• New or remodel residential and commercial buildings
• All detached accessory structures
• Demolitions
• Fences
• Carports
• Retaining walls over 48 inches
• Room additions
• Roof replacement
• Garage or carport conversions
• Signs
• Porch enclosures
• Patio Covers
• New driveway approach or sidewalk or alteration of existing driveway approach or sidewalk if work is being done in the right-of-way

You may also need a permit when remodeling or making repairs. This may include:
• Air conditioners, evaporative coolers or furnaces being added or relocated
• Wall removals or relocations
• Water softener installations or replacement
• Electrical circuits being added or relocated
• Window or exterior doors in which sizes or locations are being changed
• Gas line or gas-fired equipment installations or repairs
• Sewer and water line installations or repair
• Connecting irrigation systems to a water supply
• Sinks, toilets, tubs, or showers to be added or relocated
• Water heater replacement or relocation

2. What are the submittal requirements for a project?

The building official may request additional information if necessary. Drawings must be drawn to scale, dimensioned and of sufficient clarity. Please refer to plans submittal information documents for detailed requirements.

Drawings and documents shall be sealed, signed, dated and designed by a State of Texas registered architect, registered engineer, registered interior designer, where applicable as required by the State of Texas Engineering and Architect Practice Act. Foundation plan, details and engineer's letter shall include: address; subdivision; lot; block; and plan number. A form survey sealed by a State of Texas licensed surveyor will be required to be on site for the plumbing rough inspection. One set of plans must be on job site at all times.

3. How do I request an inspection?

The Inspection Request Line is available 24 hours a day. Before calling for an inspection, the general contractor should check with all subs to ensure the project is ready for inspection. All inspections must be called in by the permit holder, general contractor or an authorized agent. City approved plans shall be on the job site. For inspection request line please call 817-952-2155. All inspections called into the inspection request line before 8:00 a.m. will be scheduled on that business day. All inspections called into the inspection request line after 8:00 a.m. will be scheduled on the following business day. Emergency inspections for special conditions or that are associated with inclement weather that necessitate electricity, gas or safety prevention qualify for same day inspection. For questions, please call the Inspections Division 817-952-2140. Site Identification Street address, lot and block numbers must be posted and maintained at the construction site in such a manner that they can be read from the street. Inspections may not be performed if the street address, lot, and block are not displayed. Inspection Notification At the completion of each inspection, an inspection report will be posted by the Building Inspector. Inspection reports will be posted on the job site and shall not be removed from the job site. The Building Inspector will update any report when violations are corrected and a recall inspection is made.

4. What inspections are typical for a residential project?

• Rough Plumbing (Form Board Survey Required)
• Spa/Tub (Maybe separate inspection or with seconds)
• Foundation (Pre-pour)
• Temporary Utilities (Liability form required)
• Seconds (All trades ready for pre-drywall inspection)
• Right-of-Way (Required for sidewalk and/or approach)
• Wall Ties (Maybe separate inspection or with seconds)
• All finals

Note: The following documents may be required upon final inspection: Energy Compliance Certification, Post-Tension Verification, and Final Grade/Drainage Survey.

5. What inspections are typical for a commercial project?

• Rough Plumbing (Form Board Survey Required)
• Mechanical (Rough Duct)
• Public Utilities (Storm & Sewer improvements)
• Wall Ties (Maybe separate inspection or with seconds)
• Electrical Underground
• Temporary Utilities (Liability form required)
• Grade Beam (Pre-pour)
• Right-of-Way (Required for sidewalk and/or approach)
• Foundation (Pre-pour)
• Fire Lanes (Pre-pour steel inspection)
• Seconds (All trades ready for pre-drywall inspection)
• All finals/Certificate of Occupancy

6. What inspections are typical for a swimming pool?

• Belly Steel & Ground
• Deck Steel
• Gas Line (If required)
• Final (inspection includes fence and all safety requirements)

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City Creeks

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1. Who maintains the creeks in Bedford?

There are many factors that determine if the Stormwater/Environmental Division of Public Works maintains a specific creek. The division maintains creeks that are on City property, creeks that have been dedicated to the City of Bedford or to protect City of Bedford infrastructure.

There are a multitude of tasks performed by the Stormwater/Environmental crew, to include, but are not limited to, responding to citizen/resident concerns, debris removal from creek beds, vegetation management, and erosion concerns. Please contact the Public Works office at (817) 952-2200, if more information is necessary.

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Code Compliance

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1. What are Bedford's water restrictions?

The City lifted Stage 1 water restrictions. However, watering is limited between the hours of 10:00 a.m. and 6:00 p.m. each day.

2. How can I find out about city codes?

In Person:

• Visit City of Bedford Neighborhood Services Offices | Building C | 1805 L Don Dodson Drive, Bedford TX 76021
• Visit City of Bedford Public Library to view city ordinances.

Online: 

• Visit City of Bedford Code of Ordinances

3. What are the codes for placement of garbage and recycling bins for collection?

To dispose of limbs and branches, please make sure that they are cut no longer than 4 feet, tied, and bundled. The bundles must not weigh over 50 pounds. You can place these bundles out with your trash. Call Republic Servicees if you have an extra large amount to be picked up that day.

The local trash service will also collect, at no additional charge:

• Appliances
• Household/bedroom furniture
• Kitchen items
• Refrigerators or A/C units (proof of CFC/Freon removal must be affixed to the unit)
• Water heaters

This additional service is provided only when residents call Republic Services and request service.

The following items will not be picked up:

• Building materials
• Dirt
• Hazardous waste items
• Oil filters
• Rock
• Tires

For more information: Trash and Recycling Services

4. Do I need a permit to have a garage sale? Where can I place garage sale signs?

Yes, a permit is required for a garage sale, but there is no cost, and individuals may use their own signs (no larger than four square feet, with a maximum height of three feet). Garage sale signs can only be placed on private property within 24 hours of the sale, and must be removed within 24 hours after the conclusion of the sale. 

Each residence is allowed to have a maximum of four garage sales per year, up to three days maximum per sale.

For more information, visit the Garage Sale webpage.

5. Do I need a permit to install a water heater?

Installation of a water heater requires a permit. Installation may be done by a homeowner or a plumber registered with the City and licensed by the State of Texas.

For more information: City of Bedford Permits | Applications and Information

6. Do I need a permit to build a storage building or fence?

New accessory buildings and fences require a permit. Accessory buildings may not be located in the front or side yard.

For more information: City of Bedford Permits | Applications and Information

7. What do I do if I have a common fence and the neighbors do not want to pay their portion to repair or replace it?

The upkeep of common fences separating private properties are the responsibility of each property owner. However, in many cases, one of the property owners cannot or will not share in the financial or physical responsibility for the project. In cases such as this, it would become a civil matter between the respective property owners, and they would have to pursue this matter without City involvement in the dispute.

8. How do I dispose of tires, anti-freeze and batteries?

To dispose of your old tires, anti-freeze, batteries and oil, contact your local auto parts store for more details.

9. How do I dispose of old paint?

If your old paint is water-based: place in a dry area, remove the lid, and let it dry. Leave the lid off so that the local trash service can see that it is dried up. If your old paint is oil-based: mix with oil absorb or kitty litter, to make a thick paste. Leave the lid off so that the local trash service can see that it is mixed well. Hazardous materials vouchers can also be used to dispose of paint.

10. How do I dispose of hazardous material?

Residents of Bedford may take their hazardous household waste items to the Fort Worth Environmental Collection Center free of charge with a voucher from Customer Service (Water Billing Department). Residents must obtain a Bedford ECC program voucher before taking waste to the collection center. Please present proof of residency, such as a recent water bill, to receive your voucher.

Examples of household hazardous waste include:

• Fluorescent light bulbs
• Batteries: lead acid, alkaline, nicad
• Paint (latex and oil base), paint thinners
• Oil, solvents, pesticides, herbicides, petroleum-based lubricants, gasoline, antifreeze, cleaners (acidic and basic), ethylene glycol
• Pool chemicals
• Empty propane and helium tanks

Each free voucher to a resident costs the City of Bedford $50, whether someone brings a single item or a truckload (20 gallons of paint limit) so residents are encouraged to make the most of their trip.  Please note: there is a 20-gallon-of-paint limit per voucher. 

Hazardous waste vouchers can be picked up at City of Bedford Water Billing Department - City Hall Building C, 1805 L Don Dodson Drive, Bedford TX 76021. 

For more information, visit Household Hazardous Waste

Provided by City of Bedford Customer Service 817-952-2112

11. What is the difference between homeowners association (HOA) regulations and City regulations, and which regulations control?

The difference between HOA regulations (set forth in deed restrictions and covenants) and City regulations (set forth in the City’s Code of Ordinances) can be a matter of the particular content of the regulation, a matter of enforcement of the particular regulation, or both. The general rule is that both sets of regulations are applicable to the property.

Enforcement of HOA regulations is performed by the appropriate HOA committee or board, as specified in the deed restrictions and covenants, and is a civil matter between the property owner and HOA. Enforcement of City regulations is performed by City staff, and can involve penalties through Municipal Court proceedings.

12. How do I contact someone for questions?

Please call our office for questions regarding permit and inspection information. Technical questions will be directed to the appropriate staff member. If a call is transferred to a staff member that is unable to answer, please leave a message with return call information. Our staff will return your call as soon as possible.

• Building Permits & Inspections, Phone 817-952-2140 | Email: Building.Permits@bedfordtx.gov
• Inspection Appointment Line, Phone 817-952-2155
• Neighborhood Services, Phone 817-952-2640 | Email: Neighborhood.Services@bedfordtx.gov
• Planning and Zoning, Phone 817-952-2105 | Email: Planning.Info@bedfordtx.gov
• Economic Development, Phone 817-952-2125 | Email: Dev.Info@bedfordtx.gov

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Conflicts Disclosure

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1. What is Chapter 176 of the Local Government Code?

Chapter 176 is an ethics law. Originally enacted by House Bill (HB) 914 in 2005, Chapter 176 requires local government officers to disclose certain relationships with vendors who conduct business with local government entities.

After the law was implemented, city officials and others realized that the law created several unintended consequences. Consequently, the bill’s author sought an opinion from the Texas attorney general to clarify many provisions of Chapter 176. The attorney general’s office released Opinion Number GA-0446, which concluded that legislative changes to the law were necessary. In response, the legislature passed HB 1491 during the 2007 regular legislative session. More recent amendments were made to Chapter 176 with the passage of HB 23 in the 2015 regular legislative session.

2. What local government entities are subject to this law?

The requirements of Chapter 176 apply to most political subdivisions, including a city. Texas Local Government Code § 176.001(3). The chapter also applies to a local government corporation, board, commission, district, or authority whose members are appointed by a mayor or the city council.

3. What local government officers are subject to this law?

A “local government officer” (officer) under Chapter 176 includes:
- A mayor or city council member
- A director, superintendent, administrator, president, or any other person who is designated as the executive officer of the local government entity
- An agent (including an employee) of the local government entity who exercises discretion in the planning, recommending, selecting, or contracting of a vendor.

Id. §§ 176.001(1), 176.001(4).

4. When is an officer required to file a “conflicts disclosure statement”?

An officer is required to file a “conflicts disclosure statement” (statement) in at least 3 situations.
1. An officer must file a statement if the officer or officer’s family member has an employment or other business relationship with a vendor that results in the officer or officer’s family member receiving taxable income of more than $2,500 in the preceding 12 months. Id § 176.003(a)(2)(A). An officer who only receives investment income, regardless of amount, is not required to file a disclosure statement. Id. Investment income includes dividends, capital gains, or interest income gained from a personal or business checking or savings account or other Page 2 of 4 similar account, a personal or business investment, or a personal or business loan. Id. § 176.001(2-d).
2. An officer is required to file a statement if the officer or officer’s family member accepts one or more gifts from a vendor that has an aggregate value of more than $100 in the preceding 12 months. Id. § 176.003(a)(2)(B) (a “gift” includes transportation, lodging, and entertainment, even as a guest). An officer is not required to file a statement in relation to a gift, regardless of amount, if the gift: (1) is a political contribution; (2) is food accepted as a guest; or (3) is offered on account of kinship or a personal, professional, or business relationship independent of the official status of the recipient. Id. §§ 176.001(2-b), 176.003(a- 1).
3. An officer is required to file a statement if the officer has a family relationship with the vendor. Id. § 176.003(a)(2)(C).

There is at least 1 exception to the 3 situations set out above. A local government officer does not have to file a statement if the vendor is an administrative agency supervising the performance of an interlocal agreement. Id. § 176.003(a-2).

(Note: An officer is required to file a statement no later than 5 p.m. on the 7th business day after the date on which the officer becomes aware of facts that require the filing of a statement. Id. § 176.003(b).)

5. How does Chapter 176 define a “vendor,” and what does it mean to have a “family relationship” with a vendor?

A vendor is any person who enters or seeks to enter into a contract with a city. Id. § 176.001(7). The term includes:
- An agent of a vendor
- An officer or employee of a state agency when that individual is acting in a private capacity to enter into a contract
- Texas Correctional Industries (but no other state agency). Id.

An officer has a family relationship with a vendor if they are related within the third degree by consanguinity (blood) or second degree by affinity (marriage). Id. § 176.001(2- a). An officer’s family relationships within the third degree by blood include the officer’s: mother, father, son, daughter, brother, sister, grandmother, grandfather, grandson, granddaughter, great-grandfather, great-grandmother, aunt, uncle, nephew, niece, great-grandson and great-granddaughter.

An officer’s family relationships within the second degree by marriage include the officer’s: spouse, father-in-law, mother-in-law, son-in-law, daughter-in-law, stepchild, sister-in-law (brother’s spouse or spouse’s sister), brother-in-law (sister’s spouse or spouse’s brother), spouse’s grandmother, spouse’s grandfather, spouse’s granddaughter, and spouse’s grandson.

6. How does Chapter 176 define a “family member” of an officer?

An officer’s family member is a person related to the officer within the first degree by consanguinity (blood) or affinity (marriage). Id. § 176.001(2). An officer’s family member includes the officer’s: father, mother, son, daughter, spouse, father-in-law, mother-in-law, son-in-law, daughter-in-law, or step child.

7. To what types of contracts does the law apply?

The law applies to any written contract for the sale or purchase of real property, goods (personal property), or services. Id. § 176.001(1-d), (2-c). A contract for services would include 1 for skilled or unskilled labor, as well as for professional services. Id. § 176.001(6).

8. When is a vendor required to file a “conflicts of interest questionnaire”?

A vendor is required to file a “conflicts of interest questionnaire” (questionnaire) if the vendor has a business relationship with the city and:
- Has an employment or other business relationship with an officer or an officer’s family member that results in the receipt by the officer or family member of taxable income of more than $2,500 in the preceding 12 months
- Has given an officer or an officer’s family member one or more gifts totaling more than $100 in the preceding 12 months
- Has a family relationship with an officer. Id. § 176.006(a).

(Note: A vendor is required to file a questionnaire not later than the 7th business day after the later of the following:
- The date the vendor begins discussions or negotiations to enter into a contract with the city or submits an application or response to a bid proposal
- The date the vendor becomes aware of an employment or business relationship with an officer of officer’s family members, gives a gift to an officer or officer’s family member, or becomes aware of a family relationship with an officer. Id. § 176.006(a-1).)

9. With whom should the statements and questionnaires be filed?

The statements and questionnaires must be filed with the records administrator of the city. Id. §§ 176.003(b), 176.006(a-1). A records administrator includes a city secretary, a person responsible for maintaining city records, or a person who is designated by the city to maintain the statements and disclosures filed under the chapter. Id. §176.001(5).

A city that maintains a website is required to post on that website statements and questionnaires that are required to be filed under the chapter. Id. § 176.009. However, a city that does not have a website is not required to create or maintain one. Id.

(Note: A records administrator must also maintain a list of local government officers and make it available to the public and any vendors that may be required to file a questionnaire. Id. § 176.0065(1).)

10. What happens if a statement is not filed?

An officer or vendor who knowingly fails to file a statement or a questionnaire when required to do so commits either a Class A, B, or C misdemeanor, depending on the amount of the contract. Id. § 176.013.

A Class C misdemeanor is punishable by a fine of up to $500. A Class B misdemeanor is punishable by a fine up to $2,000, confinement in jail for a term not to exceed 180 days, or both. A Class A Misdemeanor is punishable by a fine up to $4,000, confinement in jail for a term not to exceed 1 year, or both.

It is an exception to an offense if the officer or vendor file the statement or questionnaire not later than the 7th business day after receiving notice from the city of the alleged violation. Id. § 176.013(f)-(g). In addition to possible criminal punishment, a city may reprimand, suspend, or terminate an employee who knowingly fails to comply with the requirements of Chapter 176. Id. § 176.013(d). And the city council may declare a contract void if the council determines the vendor failed to file a questionnaire. Id. § 176.013(e). (Note: The validity of a contract between a city and a vendor is not affected solely because a vendor fails to file a questionnaire. Id. § 176.006(i).)

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Economic Development

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1. What is the population of the City of Bedford?

Total Population 49,912

(Source: © 2021 Alteryx, Inc | 2020 Year End Estimates)

2. What is the average market value of a single-family home in the City of Bedford?

$252,242 Average Market Value

$227,401 Net Taxable Value

12,913 Total Parcel Counts

(Source: © 2020 Tarrant Appraisal District | 002 CITY OF BEDFORD | Residential Valuation as of September 1, 2020)

3. What is the per capita income in the City of Bedford?

$42,299 Per Capita Income

$73,281 Median Household Income

$92,977 Average Household Income

(Source: © 2021 Alteryx, Inc.)

4. Who are the major employers in the City of Bedford?

Texas Health Resources HEB (1,327)

Carter BloodCare (871)

HEB ISD-Admin Offices/Bedford Campuses (738)

State National Companies (509)

Warrantech (494)

Wal-Mart Supercenter (440)

City of Bedford (339)

Daystar Television Network (299)

Kroger Foods, Inc. (110)

Albertson’s (88)

 (Source: City of Bedford, Economic Development Department | TABLE 17, 2020 CAFR)

5. Where can I find information about the City of Bedford’s tax structure?

The City of Bedford Finance division publishes Tax Facts annually on their webpage

here.

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Fire Department

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1. I received an ambulance bill in the mail from the Bedford Fire Department, what do I need to do?

The City of Bedford charges your insurance carrier for ambulance fees. You may or may not receive a notice in the mail requesting your insurance information. If we have your complete information, it may not be necessary to contact you. If you live outside Bedford’s primary response area, you may receive a bill for any outstanding balances. For questions about your ambulance bill, please call Emergicon at 1-877-602-2060 or 972-602-2060.

2. How do I get a copy of my ambulance bill, report, or patient record?

The City of Bedford contracts with Emergicon to provide all EMS Billing and Patient Records for the Fire Department's Ambulance Service. For questions concerning your ambulance bill or need a copy of your patient record, please call Emergicon at 1-877-602-2060 or 972-602-2060.

3. Why have I not received my bill after using Bedford’s Ambulance Service?

The City of Bedford only charges your insurance company for ambulance fees. You may or may not receive a notice in the mail requesting your insurance information. If we have your complete information, it may not be necessary to contact you.

4. I have called Emergicon and did not receive the help I needed, who else can I contact??

Please call the Bedford Fire Department Division Chief of EMS at 817-952-2500 between the hours of 8 a.m. and 5 p.m., Monday through Friday. We will do our best to assist you in resolving your issue.

5. Does Bedford EMS provide non-emergency transport services?

No. Bedford Fire Department EMS only provides emergency ambulance service. If you need non-emergency service, please select from several transfer ambulances servicing our area.

6. What hospitals will Bedford Fire Department EMS transport to?

The Bedford Fire Department EMS will transport to all area hospitals at the patient's request, including downtown hospitals in both Dallas and Fort Worth. However, depending on the patient’s condition and medical necessity, paramedics may determine the appropriate hospital.

7. How do I obtain a fire report?

Reports of fire incidents are available to the public by request through the City Secretary's Office via an online public information request. For questions how to complete the form, please send an email to citysecretary@bedfordtx.gov. 

8. Can I have my child's birthday party at a Fire Station?

Unfortunately, we are unable to host birthday parties. However, we'd be happy to schedule a "station tour" for your child and their party guests. The tour includes fire personnel providing a tour of the station (including the fire trucks) to you, your child, child and their guests. The kids would also be able to try on some of firefighters' gear. Please keep in mind, firefighters would possibly need to respond to emergencies during the scheduled tour time. For more information, please call 817-952-2500.

9. How do I arrange a tour of a Fire Station?

You may either stop by your local fire station between 8 a.m. and 5 p.m. and ask for a tour, or call  817-952-2500 to schedule a tour (recommended). Please note, tours may be cut short or canceled due to firefighters needing to respond to an emergency. 

10. Can I dispose of my medical sharps and unwanted medication at the Fire Department?

The Bedford Fire Department cannot accept used needles or medical waste from the general public. Instead, please dispose of them in a proper medical waste container or place them in an empty detergent bottle (to protect people from being poked) and place in the trash. To dispose of unwanted medication, please pick-up a "Take Away Medication Recovery System" envelope from the Fire administration lobby, located at 1816 Bedford Rd. 

11. How do I check my smoke detector?

Every smoke detector has a test button, usually in the center of the detector. Press the test button and hold it for a few seconds. If it is working correctly, the alarm will sound and will automatically stop when you release the button. Remember to test your smoke detector monthly and change the batteries twice a year.

12. What type and how many smoke detectors should I have in my home?

You need to have smoke detectors in each sleeping room, in the hallway outside of sleeping rooms and on each floor level of your home. The most common place to put a smoke detector is on the ceiling of the room. The detector should be mounted no closer than 12 inches from the side wall or if mounted on the wall, no closer than 12 inches from the ceiling. Make sure not to place the detector outside of bathroom doors, in kitchens, and other areas that produce vapors that might lead to accidental detector activations.

There are two basic types of smoke detectors - ionic and photoelectric. Both types of detectors work well to detect fires where there are open flames. Tests have shown that the photoelectric detectors are better in detecting smoldering fires, the type of fire most common in homes.

All new homes are required to have smoke detectors that run off of the normal household electrical circuits with battery backup. Older homes, built before smoke detectors were required are often supplied with battery-operated smoke detectors only. Hard wired detectors that run off of a home's normal electricity can be installed or retrofitted into existing homes.

13. Where can I learn more about Carbon Monoxide Detectors?

Please visit the EPA's website for details on Carbon Monoxide detectors. 

14. Can I have a small backyard recreational fire or cooking fire on my property?

Recreational and cooking fires are allowed even in areas where general outdoor burning is prohibited. The same safety rules apply for cooking and recreational fires. General outdoor burning is prohibited. Please note, if a burn ban is enacted by Tarrant County outdoor recreational fires are prohibited.

15. Are fireworks legal in Bedford?

No. It is illegal to possess or discharge fireworks in Bedford at any time. Fireworks violations are criminal misdemeanor violations, with fines as much as $2,000 for each citations, and up to one year in jail may be assessed. It is mandatory for the fireworks to be seized, as well.

16. What type of fire extinguisher should I have for my home and how do I refill it?

A multi-purpose fire extinguisher is best for the home. Look for the rating to be at least 2A 10B C on the label. This extinguisher can be used on any type of fire commonly found in the home (it will often be labeled A-B-C). It is recommended that an extinguisher be installed in the kitchen and in the garage.

The Bedford Fire Department does not service or refill fire extinguishers. Research "Fire Equipment" on your phone or internet to find companies that do this. 

Please contact Republic Services at 800-333-7301 to determine how to dispose of old fire extinguishers.

17. Does the Fire Department fill oxygen bottles?

No, the Fire Department does not service or refill oxygen tanks. Please contact a medical supply company that provides this service. 

18. Does the Bedford Fire Department give free blood pressure checks?

Any Bedford Fire Station will do free blood pressure checks without an appointment, providing they are in the station and not on a call.

19. Does the fire department do child car seat installations or inspections?

No. However, we can offer the list of resources below. (Updated 5/31/2022)

• Cook Children’s, 682-885-2634
• Texas Health and Human Services – Safe Riders Child Occupant Safety Program, 1-800-252-8255
• Save Me with a Seat, text “seat” plus your zip code to 876526 or visit www.savemewithaseat.org
• Texas Health Resources, 1-877-847-9355
• National Highway Traffic Safety Administration

Other local Police Departments

• Euless Police Department (appointment only), 817-685-1526 
• Colleyville Police Department (appointments available, but not required), 817-503-1200 
• Keller Police Department (appointment only), 817-743-4625
• Southlake DPS, 817-748-8173

20. Does the Fire Department fill swimming pools?

We do not fill swimming pools.

21. My child has started several small fire. What can I do to deter him/her from doing this again?

Early attention to this problem is extremely important. Our fire marshal actively participates in the Juvenile Fire setters Intervention Program. Please call 817-952-2500 for more information.

22. Can someone from the Fire Department come to my group to speak about fire safety?

Yes! The Fire Marshal can prepare topics for almost any group or organization. Please call 817-952-2500 to arrange for a fire prevention specialist to come speak to your group/organization.

23. Where can someone go to get an interpretation of a Fire Code requirement?

Generally, the Fire Marshal can give an answer. Call 817-952-2500 and ask to speak to the Fire Marshal.

24. How can I report a fire hazard?

Please report fire hazards to the Fire Marshal at 817-952-2500.

25. How do automatic fire sprinklers work and can they be installed in a home?

Automatic fire sprinklers are connected to a series of pipes that run through the building's framework. The pipes are connected by control valves to a city or other reliable water supply. When a fire occurs, water automatically discharges through the sprinkler heads to extinguish or control the fire until the fire department arrives. Fire sprinklers are activated from the heat of the fire. Only the sprinklers directly over the fire are activated. Most fires are contained or extinguished with only one or two heads going off. Sprinklers in homes are very effective life safety devices that significantly enhance your chances for survival if there is a fire in your home.

26. Why does a fire truck respond with the ambulance?

The City of Bedford prides itself on the delivery of state-of-the-art emergency medical services to our community. Bedford ambulances and fire trucks are staffed by cross-trained firefighter/paramedics and firefighter/EMTs. A fire truck is dispatched with the ambulance on many calls for various reasons, such as the fire truck may be closer and can initiate medical care before the arrival of the ambulance. Bedford also uses intensive pre-hospital emergency care treatments. The crews of the fire truck and ambulance make a highly efficient team that provides the public with an unsurpassed level of care.

27. Why do we see fire department crews at the store?

You may see Fire Department personnel at the store because they work a 48-hour shift, and must eat their meals while working. The firefighters eat together, and crews pay for their own food. Each morning, after the equipment is checked and the housework completed, one of the vehicles (either the engine or ambulance) will then make a quick trip to the grocery store to purchase the food that will be prepared for the shift. All crews remain in service during meals to respond to calls.

28. What should I do when I am driving and an emergency vehicle approaches me?

When you become aware of an approaching emergency vehicle, pull to the right and stop. If you are approaching an intersection and see an emergency vehicle that is approaching the intersection from behind you or another direction, come to a stop preferably one or two car lengths back from the intersection. These simple maneuvers can result in seconds saved by the emergency vehicle and can translate into a huge difference for someone who is having a medical emergency or is experiencing a fire.

29. Who do I contact if I have a problem or concern about the service I received?

You can call the Bedford Fire Department at 817-952-2500 between the hours of 8 a.m. and 5 p.m., Monday through Friday. We will do our best to assist you in resolving your issue.

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Job Openings

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1. When will I be contacted about an interview?

Human Resources serves as a collection point for all employment applications. Once we receive an application we forward it to the department that has the vacancy. That department, in turn, will contact applicants that they feel are most qualified for an interview. Our goal is to fill all vacancies as quickly as possible.

2. Why can't I just submit a resume instead of filling out an application?

Because the application is the City's official employment document, we require that a completed application be submitted for each position that the employee wishes to apply for.

3. Why do I have to fill out an application for each position that I want to apply for?

Because The City of Bedford is an affirmative action employer, we require (for record keeping purposes) a separate application for each position an applicant is applying for. Also, it is likely that the vacancies are in different departments, therefore, an application filled out for multiple vacancies may not be forwarded out of the department it was originally sent to.

4. What does it mean when a job posting has a "closing date"?

This means that applications will be accepted through 5 p.m. on the closing date. Applications submitted and/or received after the closing date will not be forwarded to the interviewing department. Note: If an application is postmarked before the closing date it will be considered as received within the appropriate time frame.

5. What does it mean if there is no closing date listed on the application?

This means that the department will accept applications until the position is filled.

6. If typing skills are a job requirement, will I be given a typing test?

Yes, you will be given a typing test only if you are called in for an interview. If a typing test is administered, you must pass the test in order to be interviewed.

7. What are the guidelines for violations on a Texas driver's license with regard to an applicant?

- No more than 2 moving violations and/or accidents recorded against the applicant’s driver's license by any licensing agency within the preceding 24-month period.
- No more than 4 moving violations and/or accidents recorded against the applicant’s driver's license by any licensing agency within the preceding 36-month period.
- No driving while intoxicated (DWI) or driving under the influence of drugs (DUID) conviction during the preceding 36-month period.

8. Can I follow up with a phone call to the interviewing supervisor to make sure my application was received?

If a contact name and phone number appears on the job posting you may feel free to contact that person regarding the status of your application. If no contact information appears on the job posting, that means that the interviewing supervisor does not wish applicants to contact him/her regarding the status of an application.

Human Resources staff will honor that request and will not give out that information to job applicants. Human Resources will forward all job applications on the day that they are received.

9. How may I submit an application for employment?

Applications may be submitted to Human Resources:
- By mail
City of Bedford
Human Resources Department
2000 Forest Ridge
Bedford, TX 76021
- Fax:
- In person
City of Bedford
Human Resources Department
2000 Forest Ridge
City Hall, Building B
Bedford, TX 76021

Specific information is located at the bottom of the employment application as well.

10. Will I be notified when the position that I applied for is filled?

Unfortunately, due to the high volume of applications that we receive for each opening, we are unable to provide each applicant with a written notification that a position has been filled. However, you may check whether or not a position has been filled by accessing our job openings.

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Mosquitos

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1. What does the City do to combat mosquitoes?

Public Works staff is proactive with the treatment of mosquitoes in the City of Bedford. The Stormwater/Environmental Division walks City creeks on a monthly basis and treats with Vectolex (30 day granule). Gambusia fish feed on mosquitoes and they are deposited into creeks on City property.

City staff participates in various outreach/education opportunities and distribute a wealth of information regarding what residents/citizens can do to assist with the control of the mosquito population. Home inspections consist of accessing residential areas for potential breeding sites and offering education to the homeowner. These inspections are offered to Bedford residents as a courtesy.

Please call the Public Works office at (817) 952-2200 to receive further information or to set up a home inspection.

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Planning and Zoning

Show All Answers

1. How can I get in touch with a planner to ask general questions?

A planner is available to answer general questions at the Development Department, Monday through Friday 8:00 a.m. to 5:00 p.m. 

• Visit:  City of Bedford City Hall, Building C (1805 L Don Dodson Drive, Bedford TX 76021)
• Phone:  817 952-2105
• Email:  zoning.info@bedfordtx.gov

2. How can I participate in City Public Hearings?

• Attend Public Hearing in person.
• Comment By Letter - with as much lead time as possible so that decision makers can receive a copy and have time to review it.
• Comment By Email - addressed to zoning.info@bedfordtx.gov

NOTE: Letters or E-mails arriving late on the day of the hearing may not get entered into record.

3. How do I find out about pending or active projects in my neighborhood?

See a “Public Notice – Land Use Application” sign posted?  Is construction occurring in your neighborhood?  

For Information:

• Call the Planning & Zoning Department 817-952-2105
• Stop by the office located at City of Bedford City Hall, Building C (1805 L Don Dodson Drive, Bedford TX 76021)

Staff can provide you with details regarding the application and the status of the review process; the project file may also be viewed in person.

4. What can I do with my property?

• Determine your property`s zoning, link: City of Bedford INTERACTIVE ZONING MAP
• Look for the specific section in the zoning ordinance for that zone. 
• The City’s complete Zoning Ordinance is available on-line on the City’s website, link: City of Bedford Zoning Ordinance-FULL 
• The zoning ordinance includes sections with the regulations for each zone, including 
  • permitted uses, link: City of Bedford Zoning Ordinance-PERMITTED USES
  • specific use permitted uses,
  • non-permitted uses; 
  • setbacks; 
  • maximum building height and coverage,
  • signs, link: City of Bedford Zoning Ordinance-SIGNS
  •  and other standards. 

If you need help or have any questions, do not hesitate to contact the Planning & Zoning Department at 817-952-2105.

5. What do I need to know if I want to subdivide or short form plat my property?

Subdividing or short form platting property involves review by the City’s Development, Fire, Public Works, and Building Departments.

Most short form plats are reviewed administratively, whereas formal subdivisions (5 or more lots) require a public hearing. 

Prior to submittal of a formal application, an informal preliminary meeting with city staff (the Development Review Committee) is generally required. The purpose of this meeting is to identify potential issues and requirements for the proposal. Some topics of review include:  

• zoning requirements, such as minimum lot sizes and maximum density permitted; 
• potential critical areas; tree preservation;
• access, utility and stormwater requirements and improvements

The Planning and Zoning Department has application checklists and forms for different kinds of development proposals HERE

A planner is available to answer general questions at the Development Department, Monday through Friday 8:00 a.m. to 5:00 p.m. 

• Visit:  City of Bedford City Hall, Building C (1805 L Don Dodson Drive, Bedford TX 76021)
• Phone:  817 952-2105
• Email:  zoning.info@bedfordtx.gov

6. What is the zoning of my property?

You can find out what a specific property is zoned by reviewing the City’s zoning map, which is located here: link: City of Bedford INTERACTIVE ZONING MAP

You can also call the Planning and Zoning Division at the numbers below. Development staff can identify the zoning information and provide information regarding the specific regulations for each particular zone.

A planner is available to answer general questions at the Development Department, Monday through Friday 8:00 a.m. to 5:00 p.m. 

• Visit:  City of Bedford City Hall, Building C (1805 L Don Dodson Drive, Bedford TX 76021)
• Phone:  817 952-2105
• Email:  zoning.info@bedfordtx.gov

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Police Department

Show All Answers

1. Contact the Police Department?

If you have an issue that needs the attention of the Police Department, please contact 817-952-2440. Outside of normal business hours, please call 817-952-2127 (Dispatch) for immediate assistance.

2. Pay a ticket/fine?

Visit the City's Municipal Court webpage. 

3. File an Accident Report

To file a accident/crash report please call 817-952-2440, or 817-952-2127 if it is outside of normal business hours. 

You should file an accident report when any of the following has happened:

• Any reported injury to or death of any person
• Damage to property or vehicles of the City of Bedford, the State of Texas or another municipality
• Crashes involving a driver suspected of DWI or DUID
• Hit-and-run Crashes
• Hazardous materials spills
• There is damage to a vehicle(s), (other than a flat tire), to the extent that a wrecker is needed for towing
• Crashes that occurred during a police pursuit

State law requires that all drivers involved in collisions where total damage is at least $1,000 and/or injury is suffered by any person, and where no police accident report is made, must report the collision to the Texas Department of Transportation in Austin, Texas within 10 days of occurrence. 

What to do when involved in a minor accident

• If your cars are drivable, remove your vehicle out of the roadway into a safe location such as a parking lot or out of the flow of traffic.
• If no one is injured, and your vehicle is drivable, exchange the following information with each other: 
  • Driver's name
  • Driver's address
  • Driver's phone number(s)
  • Make and model of vehicle
  • Vehicle License Plate Number
  • Insurance company and policy number
  • Take pictures of each vehicle involved in the crash as this will help your insurance companies (this is not required)

4. Obtain a crash report?

Crash reports may be obtained in person at the Bedford Police Department Records Counter for $6/report (additional $2 for a certified copy) or online at:

• LEXIS NEXIS/PoliceReports.US 
• Texas Department of Transportation

Please note regarding the above online vendors: LexisNexis/PoliceReports.US will most likely have the Crash report available sooner, but charges a slightly higher fee than the Texas Department of Transportation.

5. File a police report?

To file a police report please call 817-952-2440, or 817-952-2127 if it is outside of normal business hours. A variety of reports can be handled over the phone during normal business hours.

6. Obtain a police report?

To obtain a police report, please submit your written request through one of the following ways:

1. Electronically using the Public Information Request form.
2. In person at the Bedford Police Department Records office, 2121 L Don Dodson Drive in Bedford. The lobby is open Monday through Friday 8 a.m. to 5 p.m.
3. By mail to the Bedford Police Department, ATTN: Records Division, 2121 L Don Dodson Drive, Bedford, TX 76021

7. File a public information request?

The Public Information Act gives the public right of access to government information. A person may ask to review the documents, obtain copies, or both. This only includes documents that are in existence when the request is made. It does not require the government body to create documents or do legal research. The only legal requirement to submit an open records request is that it be in writing.

The Act is triggered when a person submits a written request to the governmental body. The Public Information Act prohibits the governmental body from asking you why you want the information you have requested. The governmental body may, however, ask you to clarify your request if they are uncertain as to what you want, and they may discuss with you how the scope of your request may be narrowed if you have requested a large amount of information.

The governmental body must "promptly" produce public information in response to your request. "Promptly" means that a governmental body may take a reasonable amount of time to produce the information, which varies depending on the facts in each case. The amount of information you have requested is highly relevant to what makes for a reasonable response time.

Requests for public information can be made in the following ways:

• Online at www.bedfordtx.gov/pir
• In-person at the Records counter at the Bedford Police Department, 2121 L Don Dodson Dr, in Bedford
• By mail: Bedford Police Department, Attn: Records Division, 2121 L Don Dodson Dr, Bedford, Texas 76021

8. Submit a noise complaint?

To make a complaint regarding noise, please call the non-emergency line at 817-952-2127.

9. Get my property back?

Property is released by appointment only. Appointments should be made prior to arriving to the Bedford Police Department to ensure someone is available and that the property is able to be released. Appointments can be made by calling 817-952-2432. Information provided to the Property Technician should include: your name, phone number, report number, and property description. A government issued photo ID is required for the release of property.  

Items are booked into Property and Evidence under three different categories:

• Evidence: Items collected in connection with a crime. Evidence is retained until a final disposition has been administered by the court (conviction, dismissal, etc.) involving all parties charged in that case. Evidence can only be released with a certified copy of a County Court order. To inquire about the status of a criminal case or about obtaining a court order for property retrieval, contact the Tarrant County Criminal District Attorney’s Office at 817-884-1400. 
• Safekeeping: Items taken and stored with the intent to return property to its rightful owner. Items held for safekeeping will only be retained for 90 days, after which they can be destroyed or auctioned.
• Found: Items found or abandoned. For items with no known owner, found/abandoned items can be destroyed or auctioned after 30 days of no inquiry. For items found with a known owner (credit card, driver’s license, etc.), found/abandoned items can be destroyed or auctioned after 90 days of no inquiry. If a last known address is located for the owner of a found item, a certified letter is sent for notification.

Unclaimed Property

The City of Bedford contracts with PropertyRoom.com for the sale of unclaimed items through their auction site. Community members interested in bidding online can go to the auction website.

10. Find out where my car was towed?

The Bedford Police Department uses B&B Wrecker Service (1201 W. Euless Boulevard in Euless), which is directly across from the Euless Police Department.

For inquiries regarding fees, payment types, or directions, please contact B&B Wrecker at 817-283-2121 (open 24-hours a day). Be prepared to provide information such as vehicle year, make, model, and a license plate number. 

11. Submit a traffic complaint?

If you'd like to submit a traffic concern, please call the Traffic Division at 817-952-2488.

12. Obtain a solicitor's permit?

Online applications are available and are also available for pick-up at the front desk of the Police Department. All applicants are required to go through a background check and are given a copy of the City Ordinance on solicitor permits and handbill permits. For more information about solicitor's permits, contact a Public Service Officer at 817-952-2440.

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Police Department Recruiting

Show All Answers

1. Do I need to submit all my documents before testing?

No, once your online application is completed you will be given a personal history statement (PHS) to complete. Upon successful completion of the PHS, you will be called in for an initial interview and testing. All requested documents such as transcripts, DD-214, etc. must be turned in prior to completion of background.

2. How long does the hiring process generally take?

The process takes approximately eight to ten weeks, depending on factors in your background.

3. May I submit a resume?

Yes, you may submit a resume at the time of application.

4. What types of questions are on the police written examination?

The exam is an online test through a third-party contractor. The exam is multiple choice and measures things such as deductive reasoning, inductive reasoning, information gathering, math and grammar. There is a 1.5 hour time limit to complete the exam.

5. Does the Bedford Police Department offer a study guide for the written examination?

Yes. A study guide will be provided to the applicant. However, this information is only provided to applicants who are invited to the Police Officer Examination.

6. What can I expect on testing day?

You will be given the written examination and those who pass the exam will immediately participate in the Row Evaluation.

7. What is the attire for the various steps of the hiring process?

Please wear business attire for all stages of the hiring process except for the physical fitness test. Please bring a set of workout clothes to change into for the physical agility test.

8. Are there any age or physical limitations on who can apply to be a police officer?

A police officer must be at least 21 years old to be licensed in Texas. There is no maximum age limit to apply for the Bedford Police Department. If you are fit enough to pass the Row Evaluation, medical examination, and complete the police academy (if necessary), there are no physical limitations on who can apply.

9. Does the Bedford Police Department have a policy on tattoos and beards?

Tattoos: Non-offensive tattoos are allowed to be visible. It is the policy of the Bedford Police Department that tattoos or brands that are prejudicial to good order are prohibited. Additionally, while on or off duty in uniform or on duty in civilian attire, employees are prohibited from exhibiting tattoos, body art, or brands that are offensive or demeaning to persons of ordinary sensibilities. 

Mustaches: Mustaches shall not extend a half-inch below the corners of the mouth or beyond the natural hairline of the upper lip and shall be short and neatly trimmed, with no more than a half-inch in thickness. 

Sideburns: Sideburns shall not extend below the bottom of the outer ear opening (the top of the earlobes) and shall be trimmed and neat, except for members in certain specialized units, or if permitted by the Chief of Police or the authorized designee.

Goatees: Goatees must be neatly groomed, with the sides of the goatee extending straight down from the outer edge of the mustache or no more than a half-inch beyond the corners of the mouth, and shall not extend more than 1.5 inches below the peak of the jawline. The goatee shall not be more than a half-inch in thickness. The mustache shall not extend over the top edge of the upper lip. 

Beards: Beards must be neatly groomed and shall not extend more than1.5 inches below the peak of the jawline. The beard must be edged on the cheeks and under the jawline and shall not be more than a half-inch in thickness. The mustache shall not extend over the top edge of the upper lip.

Facial Hair (In General): No extreme styles are permitted, except for members in certain specialized units, or if permitted by the Chief of Police or their authorized designees. Employees choosing to grow facial hair shall begin the growth during time off and may not report for duty with less than three day’s growth, provided that such time is sufficient to present an intentional and established growth. Patchy, spotty, inconsistent or sparse facial hair will not be permitted. An employee’s supervisor may determine, individually, if an employee’s facial hair does not comply with this policy. The Chief of Police retains final approval over continued facial hair growth.

10. Do I have to live in Bedford to be a Bedford police officer?

No, you do not have to live in Bedford to serve as a police officer; however, if you are in an on-call capacity you must be able to respond within one hour.

11. Do I have to attend a police academy?

Yes, unless you are already Texas Commission on Law Enforcement (TCOLE) certified, you will be required to attend and complete the police academy of our choosing.

12. When is the next police academy?

The Bedford Police Department uses two different police academies to train new recruits. Once hired, Police Officer Recruits will be sent to the next academy of Bedford PD's choice.

13. Are there any fees or costs that I would need to pay for attending the academy?

Once hired, the Bedford Police Department will pay you a salary, provide full benefits to you and your family, and pay for the cost of the academy. The only items you are required to pay for yourself are footwear and gym clothes for the physical fitness training during the academy.

14. What is the police academy like?

The academy hours are generally 8 a.m. to 5 p.m., Monday through Friday. The training curriculum is an adult education program, with practical and physical fitness training.

15. If I am sent to a Police Academy, is there a minimum service time commitment?

No

16. Can I be considered if I have used marijuana or other drugs / narcotics in the past?

This will depend on the time of the last usage and frequency of usage. 

17. What will happen if I intentionally omit important information or am found to be deceptive in the hiring process regarding my background history?

Honesty and integrity are important facets of police work. If you are found to have intentionally omitted important information or are found to being deceptive, you will be permanently disqualified from the hiring process.

18. Polygraph/Psychological Exam Info

Police recruits and dispatch applicants are required to pass a psychological and polygraph exam. These tests are administered after a conditional job offer is made to the applicant. The Bedford Police Department incurs the cost of these tests and they are conducted off-site by a third-party contractor. The applicant will be required to complete additional paperwork prior to their appointment with poly/psych examiner.  Administration of the exams will take approximately half a day and are administered Monday- Friday. Failure of either exam will result in the application being rejected. Should the applicant fail either exam, he or she will not be allowed to appeal.

19. I have been disqualified or was previously disqualified from the hiring process. How long do I need to wait before I can reapply?

That depends on why you were disqualified. If you fail the written test, Row Evaluation, or the Oral Review Board, you may reapply six months after the disqualification. You may reapply after one year if you fail the psychological examination. Any other disqualification will result in a minimum disqualification of one year or possible permanent disqualification.

20. As an out of state applicant, how many trips will I need to make to Bedford during the hiring process?

Generally, three trips are necessary. One trip is for the initial testing, the second for the Preliminary Background Interview & Oral Review Board, and the third for the polygraph, psychological, and medical / drug screen. Contact the Bedford PD at 817.952.2440 for more information.

21. I am a police officer in another state. What is the process of being licensed in Texas?

Go to the Texas Commission on Law Enforcement (TCOLE) website and review the Out of State Application Process in the Forms and Applications section. Out of state officers must complete the mandated training and may challenge the state test for certification.

22. How many sworn officers does the Bedford Police Department have?

The Bedford PD has 81 Sworn Police Officer positions.

23. I was discharged from the military with a General Discharge Under Honorable Conditions or an Uncharacterized Discharge. Is this acceptable to apply for the Bedford Police Department?

Applicants will not be considered if they were discharged under less than honorable conditions. All other discharges (such as uncharacterized) will be reviewed on a case-by-case basis.

24. Is there any way to skip patrol and go directly into a specialized unit?

No. All new officers must complete field training before being eligible for transfers or promotions.

25. Does the Bedford Police Department furnish all my uniforms and equipment?

The Bedford Police Department will furnish you all the required uniforms and equipment except footwear.

26. Does the Bedford Police Department require my college hours be in Criminal Justice?

No. The Bedford PD accepts any classes from an accredited college or university as defined by the Texas Commission on Law Enforcement Rule 211.1(a)(3).

27. When do benefits start?

Benefits start on the first day of the month after you are hired.

28. What shifts do patrol officers work?

Our patrol officers work 12-hour shifts. We have two day shifts and two night shifts, with Wednesday being the swing day as follows:

First Platoon

Work Days: Sunday - Wednesday (First Week), Sunday - Tuesday (Second Week)

Off Days: Thursday - Saturday (First Week), Wednesday - Saturday (Second Week)

Second Platoon

Work Days: Thursday - Saturday (First Week), Wednesday - Saturday (Second Week)

Off Days: Sunday - Wednesday (First Week), Sunday - Tuesday (Second Week)

Shift Times

• 6 a.m.  - 6 p.m.
• 7 a.m. - 7 p.m.
• 6 p.m. - 6 a.m.
• 7 p.m. - 7 a.m.

Pay Periods

80 hours worked over each two week pay period comprised of six 12-hour shifts and one 8-hour shift

29. What specialized divisions does the Bedford Police Department offer?

The Bedford Police Department has various divisions, specialized units and rotational positions available, to include:

• Patrol
• Criminal Investigations
• Traffic Division
• Directed Patrol Division
• Behavioral Intervention Unit
• K-9
• Mid-Cities Narcotics Task Force
• UAS Team - Unmanned Aerial Surveillance (Drone)
• Honor Guard
• SWAT
• School Resource Officer
• Community Services
• FBI Violent Crimes Task Force (Starting in 2022)
• Training and Recruiting

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Real Estate Plats

Show All Answers

1. How can I obtain a copy of my plat?

To obtain a copy of your plat, please contact the

Tarrant County Clerk’s office.

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Senior Center

Show All Answers

1. What hours are you open?

Monday - Friday
8:00 a.m. - 5:00 p.m.

Thursday
8:00 a.m. - 8:00 p.m.

2. How much is an annual membership?

Annual memberships for residents is $5 and $10 for non-residents.

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Smoke Detectors

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1. Why should I have smoke detectors in my home?

Smoke detectors are the single most important means of preventing fire fatalities in homes by providing an early warning signal – so you and your family can escape to safety.

2. Where and how do I install smoke detectors?

Install smoke detectors on every level of your home, including the basement if you have one. For extra safety, install smoke detectors both inside and outside sleeping areas. Since smoke and many deadly gases rise, installing your smoke detectors at the proper level will provide you with the earliest warning possible.

In most cases, all you will need is a screwdriver to install a smoke detector. Be sure to follow the directions from the manufacturer because each brand is different. If you are unable or not sure what to do, contact the Bedford Fire Department at 817-952-2500 and firefighters will come to your home to install the detectors, free of charge.

3. How do I keep my smoke detector working?

Smoke detectors are easy to maintain. Check and replace the battery, if needed when you change your clock during Daylight Saving Time in the fall and spring. Some smoke detectors on the market now come with a 10-year lithium battery. This type of smoke detector is designed to be replaced as a whole unit, thus avoiding the need for battery replacement.

If your smoke detector starts making a “chirping” noise, replace the batteries and retest it. Test your smoke detectors at least once a month by pushing the test button on the front of the smoke detector for a few seconds.

Smoke detectors will last about eight to ten years after the manufacturer date. This date is usually found on the back of the smoke detector or inside near the battery. You may also write the purchase date on the unit with a marker as a reminder. Like most electrical devices, smoke detectors wear out.

4. What if the detector goes off while I’m cooking?

Your smoke detector is doing its job. Do not disable your smoke detector by removing the battery if it alarms due to cooking or other non-fire causes. Clear the air by waving a towel near the detector, and leave the battery in place. The smoke detector may have to be moved to a new location. If so, please call the Bedford Fire Department at 817-952-2500 and firefighters will be sent to your home for free assistance.

5. What should I do if I have a “hard-wired” smoke detector?

Smoke detectors are considered to be “hard-wired” if they are connected to the household electrical system. These detectors may or may not have battery backup. These types of smoke detectors should be tested at least once a month. Notify your Home Security Monitoring Service before testing if your “hard-wired” smoke detector is connected to your home security system.

 If a “hard-wired” smoke detector needs to be replaced, homeowners should contact a licensed electrician, as the Bedford Fire Department does not handle changing out these types of detectors.

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Streets & Traffic

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1. Who do I report debris in the roadway to?

Debris that is on a City roadway and is impeding the flow of traffic can be reported to Public Works for removal. If a debris pick-up request is after normal working hours (8:00 a.m. - 5:00 p.m.), please contact Police Dispatch non-emergency line at (817) 952-2127.

2. Who do I contact on traffic signal issues?

The City of Bedford maintains 26 traffic signals within the City limits. If you have questions or concerns regarding a traffic signal, please contact the Public Works office at (817) 952–2200.

If the signal is located along Highway 183 (North Tarrant Expressway) service road, please contact NTE at (817) 614–8706.

If the signal is located along Highway 121 service road, please contact the Texas Department of Transportation at (817) 370–6657.

3. How do I report a street light outage?

Street light outages and repairs can be reported by calling 1-888-313-4747 or by visiting OnCor

4. Who do I report damaged, leaning or missing road/street signs to?

Please contact the Public Works office at (817) 952-2200 to report any damaged, leaning or missing City of Bedford road/street signs.

5. Where do I report school zone flashing signals not working properly?

Please contact the Public Works office at (817) 952-2200 to report any school zone flashing signals that are not working properly.

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Teen Court

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1. When does Teen Court meet?

Various Monday evenings at Bedford City Hall, Building A, 2000 Forest Ridge Dr. Bedford 76021.

2. Why choose Teen Court?

Teen Court allows participants to pay a minimal court cost of $20 and perform community service in lieu of paying for fines and court costs. Teens will be given up to 90 days to complete their community service and jury duties.

Successful completion of Teen Court keeps the violations from being reported on your driving record which could increase your automobile insurance rates and possibly suspend your driver’s license.

3. What do I have to do in Teen Court?

Appear at your first Teen Court setting with a parent or guardian. Follow the dress code required each time you appear in Teen Court. Complete community service hours as determined by a jury of your peers. Perform jury duties in Teen Court to determine community service for others.

4. Where can I find the jury duty dates?

The jury duty dates are listed on the website and on your paperwork. We normally set out for three months at a time so not all of the dates may be listed.

5. I would like to volunteer and earn community service hours for school. How can I do this?

There is a teen volunteer application link that you can follow and fill out. You can email, mail, or drop it off the application.

6. I am an adult and I would like to volunteer. Are there any volunteer opportunities?

Yes, there are some opportunities. You can volunteer as a jury monitor, master jury monitor, or as a judge. If you volunteer as a judge, you need to be a licensed attorney. There is a link that you can fill out the application and either email, mail, or drop off the application.

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The Center Recreational Facility Operations

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1. Why did the City of Bedford outsource the operational side of The Center?

Considering the high cost of subsidizing the operational side of the Center, it would have been irresponsible if the City did not look at outside options/sources for providing these services.

2. How would the City have been affected financially if it had to operate the Center?

The City would have had to spend approximately $907,053 if the City operated The Center annually.

3. Why are other recreational centers able to provide lower rates to their residents than Bedford has for The Center?

One of the common questions Bedford received is in regard to the City of Grapevine's recreational facility and its rates. Grapevine collects almost triple the amount of sales tax that Bedford does and has approximately the same population. The extra sales tax enables them to subsidize the operational costs so their membership rates are less. 

There are additional reasons why other Cities can offer lower rates. First, their recreational centers are much older so their debt service costs are either minimal or non-existent. Second, those facilities typically don't offer the modern and wide variety of amenities that Bedford offers. 

4. How will seniors benefit from the City partnering with the YMCA?

The seniors are able to attend the City's senior programming AND the senior programming at The Center. The YMCA has determined what works well for senior programming and services through their many years of experience running recreational facilities. 

As an example, the YMCA’s Silver Sneakers program, which provides many, if not most, eligible seniors a greatly reduced or free membership rate. Additionally, the YMCA offers senior-only programming such as water aerobics, exercise classes, potlucks, various classes such as art and ceramics (using the City's pottery kiln within the facility), book and game clubs, and much more. Additionally, the popular senior dances moved to the larger space within The Center in 2023. 

5. Does the City still have its senior programs at Old Bedford School?

Yes.

6. Have any City of Bedford employees been negatively affected by the YMCA operating The Center?

No. Employees have not been negatively impacted. However, if there’s no longer a demand for senior programs at Old Bedford School, the YMCA has agreed to hire any employees that are currently overseeing senior programming.

7. How long is the initial operations agreement between the City and YMCA?

The initial operations agreement is for five years. Either party can terminate the agreement, by providing a one-year notice. The City of Bedford estimates it would take a year to hire an experienced staff to meet The Center’s staffing needs.

8. How does the City of Bedford hold the YMCA accountable?

The contract between the City and any outside entity approved to oversee The Center’s operations contains performance measures, required monthly financial reports, an annual audit, in addition to regularly-scheduled presentations to the City Council. 

9. What happens if the City no longer wants the YMCA to operate the Center?

The City of Bedford would provide a one-year termination notice and begin hiring professional staff to operate the Center.

10. What is the YMCA responsible for at The Center?

The YMCA exclusively manages The Center within Generations Park.

They are responsible for:

• Staffing of The Center (and maintaining appropriate staffing levels)
• Maintenance, repairs, and janitorial/custodial service for the building
• All utilities, phones, internet, etc. and the associated costs
• Maintaining the outdoor aquatics facility, including supplying pool supplies and chemicals

11. Does the City or the YMCA own the fitness equipment at the Center?

The City of Bedford owns all fitness equipment.

12. What will happen to the existing YMCA building?

The old Bedford YMCA building has closed.

13. How is the YMCA incentivized to grow The Center’s membership?

The City routinely monitors the financial performance of the YMCA as it pertains to The Center. If membership numbers grow stagnant, it will be taken into consideration as the City evaluates the relationship moving forward.

14. Since any YMCA member is able to use The Center, is there a concern members from outside Bedford would overrun the facility?

There is not a concern of non-Bedford based YMCA members overrunning The Center. Based on YMCA data that looks at how often members use facilities outside their home branch, City staff estimates approximately 10 percent of The Center visits will be from other YMCA branches.

15. Does The Center have day passes for anyone wishing to use the aquatic facilities for a day?

Yes, day passes are available. A day pass for Bedford residents (over the age of three) is $5 per person. A day pass for non-residents (over the age of three) is $10 per person.

There is no limit on the amount of passes you can purchase.

16. Is the community able to rent rooms at The Center?

Yes, the ability for the community to rent rooms is incorporated into the agreement between the City of Bedford and the YMCA. If you'd like to rent a room within the facility, please contact YMCA staff at 817-725-8439.

17. Is the YMCA responsible for planning/conducting the City’s special events?

No. The City continues to be responsible for planning and conducting our own special events.

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Trash Services

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1. How do I report missed trash/recycling pick up?

To report missed trash/recycling pick up, please contact Republic Services at (254) 687-2456 or visit

Republic Services.

2. Is there a bulk trash pickup?

The City of Bedford contracts solid waste and recycling services with Republic Services. At no additional charge, Republic Services will collect kitchen items, household/bedroom furniture, household appliances, water heaters, etc.

3. Will the City pick up tree limbs and dispose of them for residents?

Brush and limbs set at the curb for pick up on regular garbage days, need to be securely tied in small bundles not exceeding (4) four feet in length or (50) pounds in weight. For non-bundled items stacked curbside, call Republic Services for the fee.

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Utility Billing

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1. How do I activate new water service?

New service can be activated in one of two ways: 

• In-person by filling out an application, providing your driver’s license (required) and paying the deposit amount of $100 with a $15 service charge. The City accepts cash, MasterCard, Visa, Checks, Money Orders, or Cashier’s Checks. 
• Online by visiting the 2TurnItOn website. Once on the website, fill out the online application. The deposit is paid by MasterCard, Visa, or debit card in the online system. Once completed, 2TurnItOn will email the City with your new water utility request. When the City completes the request, a confirmation and account number will be emailed to the applicant. 

TurnItOn.com

2. How do I terminate service?

If you are moving and terminating your service, plese fill out the "Changes to Water Utility Service Account" form online and/or send an email to customerservice@bedfordtx.gov at least 24 hours prior to the time you want service discontinued. Please provide your name, service address, the disconnect date, and a forwarding address and phone number for your final bill charges.

3. How do you read a water meter?

The City smart meters are read by cell phone towers and collect water usage data every 15 minutes. The reads are updated in the system every 24 hours. You can view your own usage by signing up for EyeOnWater, an online tool that allows residents to set leak alerts and monitor water usage. You will need to enter your account number and create a username and password. Please call 817-952-2112 for assistance.

4. Do you estimate my bill?

No, the City takes the meter readings from EyeOnWater on a monthly basis. 

If a meter cannot be read because it is inaccessible for reasons such as; a vehicle parked over the meter, meter covered with debris, or a broken meter, the meter will be manually read. If the City is unable to get a manual read, the account holder is billed only for the water base rate until the meter is uncovered, repaired, or replaced. 

5. Why is my bill so high?

Bills increase for variable reasons. Some of the most common are: 

• Leaks – toilet, faucets, ice makers, slab, pipes, etc. 
• Sprinkler System – leaks, incorrect settings or broken sprinkler heads 
• Seasonal – outside watering 
• Occupancy increase

6. How can I pay my bill and what information do I need to make a payment?

The City has several payment options available for your convenience. You may pay in person, use the outside drop box, by mail, online, bank draft, or electronically through your bank and/or by phone. You will need your city water account number. 

If paying by mail, the mailing address is:

City of Bedford
P.O. Box 667190
Dallas, Texas 75266-7190

To pay over the phone, please call 1-833-648-0159.

To pay online, please visit https://web.ebppay.com/bedw.

To pay in-person, please visit:

City Hall, Building C
Water Utility Billing
1805 L Don Dodson Dr.
Bedford, Texas 76021

7. Is there a charge to pay my bill with a credit or debit card?

No, the City offers this service free of charge as a convenience to our customers.

8. What forms of payment are accepted?

We accept MasterCard, Visa, checks, cash, money orders, or cashier’s checks. If paying over the phone, there are additional options to pay: by electronic check, Discover, American Express, MasterCard, or Visa (debit or credit). 

9. How can I print or get a copy of my water bill?

A bill can be reprinted from the online system or by calling Customer Service at 817-952-2112.

10. Do you offer a discount for senior citizens?

Yes, all Bedford residents 65 years of age and older are eligible for a discount on their utility bill. Proof of age must be provided. The discount is applied to the water base rate, sewer base rate, and the recycling and storm drainage fee. It is approximately $4 a month. 

11. Do you offer financial assistance?

Yes, financial assistance is offered through the third party, Texas Utility Help. You can visit https://texasutilityhelp.com/ to view qualifications and apply for assistance.

12. Can I receive a discount when I fill my swimming pool?

The City does not offer a discount on the water bill. However, if the pool is filled anytime between December 1 and March 1, it can be taken into consideration (upon request when the sewer winter average is calculated for billing). If you fill a pool during this time period, please call or send written notification via mail, fax, or email to the Water Department. The notification should include the date the pool was filled and approximate number of gallons. Notification should be received by April 1. 

City of Bedford
Water Department
P.O. Box 327
Bedford, Texas 76095

Email: customerservice@bedfordtx.gov

Fax: 817-952-2397

13. How do I calculate the cost to fill my swimming pool?

To determine how much it will cost to fill a swimming pool, it is necessary to know how many gallons will be used to fill the pool and then multiply the gallons by the current water volume pass through rate.

An example is below:

Pool volume = 25,000 x $4.44 current volume rate = $111 

This is a quick estimate of the cost and will vary depending upon the base rate and other monthly usage not included in the filling of the pool. 

14. How is the sewer calculated?

The City uses the winter months’ average of the December, January, and February consumption for the sewer calculations on residential and multi-family customers. We average the consumption during these months to set your sewer rate for the year, which changes each year on the May water bill. If you have no preceding winter months’ usage, we use the City’s average of 6,000 gallons. 

During the winter months, please be aware of all unnecessary water usage such as: 

• dripping faucets
• leaking toilets 
• outside watering (sprinkler systems)

If you have a leak during the winter averaging months, call 817-952-2112 or email Customer Service so the account can be noted. 

An example is below:

To calculate a sewer average: 

• December consumption - 11,000 gallons 
• January consumption - 8,000 gallons
• February consumption - 6,000 gallons

Add total consumption - 25,000 gallons, then divided by three months = 8,000 gallon average (changes May 1)

In the example, multiply the 8,000 gallon average times the current rate of $3.51 per 1,000 gallons, which equals $28.08. Then, add the current sewer base rate of $13.07 for a total sewer amount of $41.15 billed monthly. This amount will be in effect for an entire year beginning with your May bill. 

15. How do I avoid termination of my water services?

To avoid penalties to your utility bill, the net amount is due in our office by 5 p.m. on or before the due date printed on your water bill. If your bill is on the first of the month, your bill is due on the 25th of the same month. If your bill is on the 15th of the month, your bill is due on the 9th of the following month. 

If you receive a red and white termination notice, this represents termination of service for non-payment. Please do not disregard this notice without contacting our office at 817-952-2112. If your account falls behind, you are in jeopardy of disconnection of service. If this happens, you will need to pay in person at City Hall, Building C: 1805 L. Don Dodson Dr. The bill cannot be paid online if services are disconnected for non-payment. You will be required to bring your account current and pay a re-connection fee of $30 during regular business hours, 8 a.m. to 5 p.m., Monday through Friday. (After-hours is a $50 re-connection fee.)

16. Can I get my water service reconnected after-hours?

Yes, the City has an after-hours re-connection procedure. Please call the Police Dispatch non-emergency number at 817-952-2127 up until 9 p.m. to have your water service restored, after normal business hours. The fee for this service is $50, in addition to the total amount past due.

17. Does the City provide trash containers?

No, the City does not provide trash containers. Trash must be containerized in plastic bags (any color but blue) or boxes weighing less than 50 pounds and set out at the curb by 7 a.m. on your collection days. You may purchase your own trash container, but you must place your closed trash bags inside.

You may set your trash out no earlier than 6 p.m. the night before your regular trash days. All brush or limbs must be cut into 4-foot lengths and bundled, with each bundle weighing less than 50 pounds.

18. Does the City provide recycling containers?

The City's trash collector, Republic Waste Services, provides 65 gallon green recycling roll carts. If you need a cart, please call Republic Services at 817-332-7301 or email Customer Service to make arrangements to receive one.

19. Is there bulk trash pick-up?

Yes, but if you have large items like a couch, mattress, or stove, please call Republic Services at 817-332-7301 so City staff can inform the driver. 

20. How do I get rid of hazardous waste?

To get rid of hazardous waste, please visit Customer Service (City Hall, Building C - 1805 L. Don Dodson Dr.) and staff will issue you a voucher to take your hazardous waste items to the reclamation center. Please bring your current water bill with you. Each Bedford household may obtain one hazardous waste voucher per year. This is a free service provided by the City. 

21. Does the City have a dump?

No, but residents may take their brush, fencing, and building materials to the Arlington Landfill between 7 a.m. and 2:30 p.m. on the fourth Saturday of each month (except December and January). Please bring your drivers license and current water bill to the scale attendant. The addresses much match in order to gain free access. 

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Water/Wastewater

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1. Can I turn the water off at my meter?

Licensed plumbers, builders, citizen, and sprinkler companies are NOT authorized to shut off the water at a City owned water meter. This includes direct or indirect efforts to initiate or restore water service without prior approval of the City.

This ordinance does not apply to private water shut off valves. If you do not have one, a licensed plumber may install a home shut off valve for home repairs or other emergencies. If assistance is needed for water shut off at the meter, please contact the Public Works office at (817) 952-2200. For after hour emergencies, please contact Police Dispatch non-emergency at (817) 952-2127.

2. Why do I have low water pressure isolated to one faucet?

Multiple scenarios could be the reason for low pressure. If low water pressure is isolated to one faucet, a calcium deposit build up may be the culprit. Unscrew the faucet head and remove the aerator (screen filter). A simple solution of water and vinegar can be used to clean the aerator.

With the faucet head off, turn the water on to verify if the pressure has increased with the removal of the aerator. If the pressure has increased, turn off the water, clean the aerator and screw the faucet head/aerator back on. If the pressure does not increase when the aerator is removed, this could be an overall plumbing concern.

Public Works staff can perform an inspection to verify all valves are in proper working condition at the City side. Plumbing concerns on private property will be the resident's responsibility.

3. Why does only one of my bathrooms have a strong sewer odor all the time?

A bathroom that is not regularly used can often times have a strong sewer odor. Several factors can be the result. The simplest solution is to check the P-trap. This is the U-shaped pipe below your sink that normally holds a small amount of water.

The purpose of this accumulation of water is to prevent gases from exiting the sewer system and seeping into your home. If a bathroom is not utilized regularly, the water in the P-trap may have evaporated. A simple solution would be to run water in the sink and allow water to sit in the P-trap.

Another possibility is that the wax ring under the commode is deteriorating and in need of replacement. As the wax ring deteriorates, it allows sewer gases to seep through.

4. What can the City do to assist with a sewer backup?

If you are having a sewer backup, please contact the Public Works Office at (817) 952-2200. Staff can investigate and determine if the backup is caused by a blockage in the main sanitary sewer line. If the problem is determined to be a result of a blockage at the private side, the resident/business owner will need to contact a plumber for assistance.

5. Why is there water gushing from a fire hydrant?

The City routinely flushes fire hydrants throughout the city for water quality purposes as required by the Texas Commission on Environmental Quality.

6. What hours can I water my lawn?

No watering between the hours of 10:00 a.m. - 6:00 p.m. each day.

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West Nile Virus

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1. What is West Nile Virus?

West Nile Virus (WNV) is a potentially serious virus, most commonly spread by infected mosquitoes. Mosquitoes become infected when they feed on infected birds. WNV can cause fever, inflammation of the brain, the lining of the brain, and the spinal cord. WNV can be transmitted year-round in Texas.

2. What are the symptoms of WNV?

• There are no symptoms in majority of those who contact WNV. Up to 80 percent of people infected with WNV do not develop symptoms.
• Febrile illness - About 20 percent of infected people will develop a fever with other symptoms such as headache, body aches, joint pains, vomiting, diarrhea, or a rash. Most people with this type of WNV disease recover completely, but fatigue and weakness can last for weeks or months.
• Severe symptoms occur in less than one percent of infected people. These individuals develop inflammation of the brain or surrounding tissues. The symptoms of neurologic illness can include headache, high fever, neck stiffness, disorientation, coma, tremors, seizures, or paralysis.

3. How does WNV spread?

WNV often spreads by the bite of an infected mosquito. In a very small number of cases, WNV also has been spread through blood transfusions, organ transplants, breastfeeding, and pregnancy. WNV is not spread through casual contact such as touching or kissing a person infected with the virus.

4. What happens if a trap tests positive for WNV?

The first positive test for WNV will be monitored by City crews and within 24 hours, crews will use adulticiding, a type of insecticide used to kill adult mosquitoes, in addition to the City’s normal larviciding program. As part of adulticiding, crews will use foggers in creek banks and City parks in the quarter-mile area where a positive trap is found. Prior to this taking place, residents will be notified via Blackboard connect to alert them of the fogging and positive test.

5. Is there a vaccine available to protect people from WNV?

Currently, there is no WNV vaccine available.

6. How soon do people get sick after getting bitten by an infected mosquito?

The incubation period is usually two to six days but ranges from two to 14 days.

7. Who is at risk for serious illness if infected with WNV?

Cancer, diabetes, hypertension, and kidney disease patients are at a greater risk.

8. What is the treatment for WNV disease?

Pain relievers can reduce fever and relieve some symptoms. People with milder symptoms typically recover on their own. In more severe cases, patients often hospitalized to receive supportive treatment, such as intravenous fluids, pain medication, and nursing care.

9. How can people reduce the chance of getting infected?

To reduce your risk of getting the WNV:

• Use DEET-based insect repellents when outdoors.
• Wear long sleeves and pants at dusk, dawn, and during the day when mosquitoes are most active.
• Install or repair screens on windows and doors and make sure they are bug-tight. 
• Check your property for standing water. Check the saucers under potted plants, roof gutters, flat roofs, old tires, toys, garbage cans and dumpsters, anything that might hold water and not be emptied out regularly.
• Clean and change the water regularly (several times per week) in birdbaths, wading pools, pet dishes, and planters.
• Treat any standing water that can't be drained with BTI-available at most home and garden stores.