News Flash

Events & Notices

Posted on: March 26, 2020

Frequently Asked Questions (FAQs)

FAQs

(This list will be updated frequently)

FREQUENTLY ASKED QUESTIONS

Where can we go to find updates from the City?

City of Bedford COVID-19 Updates

The City’s Facebook Page

Where can I get specific information about Covid-19 so I can make the best decisions to help prevent the spread of the virus?

  • The Center for Disease Control’s Covid-19 FAQ webpage.
  • 2-1-1 Texas has initiated a special line for COVID-19. 2-1-1 specialists across the state are available 24/7 to answer the most frequently asked, non-medical questions (food, health, housing,  etc.) based on material provided by the Department of State Health Services (DSHS) and Centers for Disease Control and Prevention (CDC). If 2-1-1 cannot answer your question, you will be referred to DSHS and your local Public Health Department COVID-19 info lines. More information can be found at www.211texas.org.

Where can I get the most up to date information and details on positive COVID-19 virus cases?

As a public health authority, Tarrant County Public Health (TCPH) is responsible for public health matters, including the COVID-19 virus. TCPH is also required to maintain the privacy and confidentiality of those individuals who may receive services from the agency. To find out more about the TCPH’s recommendations and case statuses regarding COVID-19, please visit https://www.tarrantcounty.com/en/public-health/disease-control---prevention/coronaviruas.html.

Current Closures 

All City of Bedford facilities except for the Law Enforcement Center’s Detention facility will be closed until April 30, 2020. This includes all City parks and trails.

When will the City Buildings reopen? 

As soon as the disaster declaration has been lifted.  

Are City events still taking place?

No, at this time, all events have been canceled through May 2, 2020

How can I pay my water bill during this time?

City Hall, Building B is closed. Payments can be put into the dropbox in the Building B parking lot facing Forest Ridge Drive. All late fees and/or disconnects will be suspended for 30 days and for those looking to pay a water bill can do so online at www.bedford.dpnetbill.com/ Contact Customer Service at 817-952-2112 or customerservice@bedfordtx.gov for assistance. For new applications, please visit 2turniton.com.

What are the hours for grocery stores?

Don’t forget, your Bedford businesses and grocery stores can help during this difficult time. Several offer delivery or pick-up options, as well as, creating special or updated hours of operations.

Senior and At-Risk Citizen Hours 

  • Wal Mart – daily 6:00 a.m. to 7:00 a.m.
  • Albertsons – Tuesdays and Thursdays 7:00 a.m. to 9:00 a.m.
  • Kroger – no special hours for at-risk customers
  • CVS – no special hours for at-risk customers
  • Walgreens – no special hours for at-risk customers. 24-hour drive-up prescriptions.

Normal Operating Hours 

  • Wal Mart – daily 7:00 a.m. to 8:30 p.m. from March 24 – April 28.
  • Albertsons – daily 7:00 a.m. to 10:00 p.m.
  • Kroger – daily 6:00 a.m. to 1:00 a.m.
  • CVS – Weekdays 9:00 a.m. to 9:00 p.m. Saturday 8:00 a.m. to 9:00 p.m. Sunday 10:00 a.m. to 7:00 p.m.
  • Walgreens – Daily 9:00 a.m. to 9:00 p.m. Drive-up will be staffed 24 hours a day.

How do I obtain a permit?

Call 817-952-2140 and a Permit Technician will assist with the appropriate permit application to fill out and submit online or by fax.

Is Republic Trash/Recycling Service affected?

Yes, until further notice Republic Services will no longer be collecting curbside bulk, brush and limb debris. Instead, crews will continue to focus on the volume of increased residential trash to keep our streets and curbs clean. During this time we would like to remind our residents to please bag and tie trash before you place it in the can to keep crews safe while handling household wastes. Recycling can still go loosely in the recycle cart since it is collected by a mechanical truck and the trash crews do not come in contact with what is inside the cart.
To help Republic Services serve you better and to comply with city ordinances, please do not place trash and recycling materials at the curb before 6:00 p.m. on the evening prior to your regular trash/recycling day, and always have your trash and recycling materials at the curb before 7:00 a.m. on your scheduled days. 

Additional reminders from Republic:

  • All waste MUST be bagged or containerized to ensure the safety of our employees.
  • As people are isolating at home, the amount of debris going to the curb is increasing and increasingly delaying our routes. If this continues to increase we will have to make adjustments to what can be collected as solid waste is our primary concern for the health and safety of our communities. 
  • Recycling contamination increased by 20%  last week. While we are doing everything possible to keep up, our processing costs have significantly increased due to contamination.  Please ensure that recycling material is dry and free of contamination.

The City of Bedford is in constant communication with Republic Services and we will continue to keep our residents informed of any changes to curbside collection services during this time. Additional information and any missed collections can be reported to Republic Waste at 817-332-7301.

Is Simple Recycling service collecting?

No, Simple Recycling has suspended operations at this time.  Please hold off setting out your items for now.  Announcements will be made once service resumes.

Can I watch Council meetings from home?

Council meetings are shown live on the City’s website at https://bedfordtx.gov/250/City-Council-Meetings-Online and on channels 16 (Spectrum) or 99 (AT&T).

Does the School Curfew apply when school resumes online?

Yes, however, the declaration would supersede the ordinance violation, due to the fact that declaration is a county statute.

When will the alcohol petition election take place?

The alcohol petition election has been postponed until November 3, 2020, unless an earlier date is approved by the Governor. 

What is happening with Phase Next?

The Phase Next Park Improvement project will continue as planned. City staff is currently reviewing the 100% Design Development Drawings while architects have submitted the drawings to the Construction Manager at Risk (CMAR). We are expected to return all drawing review comments to the architect no later than April 20. Afterwards, we will press forward with final design work and proposed construction documentation that will be completed by late summer.


Bedford Public Library Questions

How can I get a new library card with the library closed?

You can apply for a library card online at www.bedfordlibrary.org and click on the get a card button. Fill out the form. A library staff member will contact you. A Texas ID/DL will be required. Children must have a parent or guardian apply for them.  If you have questions, email bedford.library@bedfordtx.gov

How can I place a hold or pick up a hold?

In accordance with Tarrant County’s Stay-At-Home order, the Library has suspended its Holds service until further notice. The Drive-Up Window for Hold pick-ups is also closed until further notice.

How can I return library materials?

While patrons can still return materials through the Library’s dropbox on the north side of the building, we encourage to you stay home and keep the materials until further notice. There will be no overdue fines during the Library closure. For the health and safety of the community and staff, all returned materials will be quarantined for 72 hours before being checked in.

Why are my library materials still on my library account?

For the health and safety of the community and staff, all returned materials will be quarantined for 72 hours before being checked in. We have implemented a 3 day grace period to avoid overdue fees related to this delayed check-in. Email bedford.library@bedfordtx.gov or call 817-952-2350 if you are concerned.

How can I pay my library fines/fees?

Patrons can still pay for overdue fines and lost item fees online at bedfordlibrary.org. Log in to your Library account (Login: 14 digit card number, no spaces  |  Password: Last 4 digits of card number by default), click ‘Your Fines’ in the menu on the left, then click the ‘Pay Now with SmartPay’ button.

How can I check out ebooks/audiobooks?

Library cardholders can also check out digital ebooks, audiobooks, magazines, & graphic novels/comics through its three digital library apps: Libby, cloudLibrary, and RBdigital.

To set up each app:

Please email bedford.library@bedfordtx.gov or call (817) 952-2350 if you have any questions.

Thank you for your patience. Normal operation will resume once the emergency declaration has been lifted. For real-time updates, check the Library’s website at bedfordlibrary.org or follow us on Facebook at www.facebook.com/BedfordPublicLibrary.

Does the Library have homework help for my child?

HelpNow: Brainfuse HelpNow is an all-in-one suite of tutoring services designed for a wide range of academic needs whether it’s tackling a tough homework problem, mastering a particular topic, or writing a paper. The Brainfuse full-service test center offers practice tests for all levels in math, reading, and writing as well as college preparatory tests – including the SAT.  Brainfuse’s HelpNow tutors are available from 2:00pm - 11:00pm.

To use HelpNow:

  • Grab your BPL card & get started here: http://main.bedfordh.tx.brainfuse.com/
  • Enter your library card barcode number with no spaces.
  • Watch the tutorial on how to set up and use HelpNow here:
  • https://my.nicheacademy.com/bedfordpubliclibrary/course/3927

How can I find a book my child will like?

Novelist K-8: NoveList K-8 Plus is a trusted source of read-alike recommendations specifically for younger readers. It helps kids find books that are just right for their reading level and interests. Parents, teachers, and librarians can also find tools to teach with books and engage young readers.

Tumblebooks: Story Books, Read Alongs, Ebooks, Graphic Novels, Non-Fiction, National Geographic Videos, Language Learning, Puzzle and Games.

To setup App:

How can I do research with the library closed?

Texshare Databases: Authoritative, Ad-free, Available 24/7. TexShare Databases are e-resources licensed for the exclusive use of Texas libraries and their patrons. Start with TexShare for homework help, health or business information, academic journals, popular magazines, genealogy, or job and career development. From car repair to languages to legal forms, the Texas State Library provides access to great information.  Enter your valid Bedford Public Library card to access them from anywhere.

To use these databases:

How can I learn how to use a computer?

The Bedford Public Library has online video tutorials available to help all levels of learners for free. 

Do you have any job resources available?

  • JobNow: Live, anytime, anywhere job assistance, including up-to-date nation-wide and local job search engines, professional resume critique and proven interview techniques. Experience personalized career center seamlessly integrated with advanced virtual technology to help job seekers of diverse backgrounds and needs.
  • Get started here: http://main.bedfordj.tx.brainfuse.com/authenticate.asp?
  • Enter your library card barcode number with no spaces.
  • Watch the tutorial on how to set up and use JobNow here: https://my.nicheacademy.com/bedfordpubliclibrary/course/3959
  • Job & Career Accelerator: LearningExpress Job & Career Accelerator gives job seekers the most comprehensive collection of job search and career exploration tools anywhere — all in one place and always available online. It includes resume and letter builders with targeted samples and tips, millions of job and internship postings, interviewing advice and a personal dashboard to track users’ work.
  • Watch a video tutorial on how to setup account: https://my.nicheacademy.com/bedfordpubliclibrary/course/465


Neighborhood Services (Code Compliance) Questions

Will the City of Bedford, TX-City Services stop enforcing the code compliance about the placement of garbage bags and vegetation overgrowth while this is in effect?

During the period of the Executive Order (March 25, 2020), Neighborhood Services has been directed to continue to investigate and appropriately abate violations to the Code of Ordinances. Neighborhood Services Officers will continue their routine patrols through their respective Code Districts. Discretion has been given to the Neighborhood Services Officer to choose how strictly they will enforce the Code, but maintaining the Health, Safety, and Welfare of our community remains paramount.

Will Code Compliance Officers contact me about violations I might have on my property?

Neighborhood Services Officers have been directed to limit personal contact with residents for the safety of the resident and the officer. Thus, contact with residents regarding violations of the Code will be restricted to emails, phone calls, and official letters.

Why is the City still enforcing minor violations?

Neighborhood Services considers all violations to be important to the Health, Safety, and Welfare of our community. Violations such as high grass and weeds can become a problem with rodents and other unwanted animals like insects and snakes. In order to keep the community safe from these vermin, it is imperative that Neighborhood Services enforce even perceived minor violations.

Can residents contact Neighborhood Services about Code complaints or other questions?

Neighborhood Services has been deemed by the city administration to be essential to the operations of the city. Thus, Neighborhood Services have implemented several measures to limit the exposure to resident and staff. As such, Neighborhood Services is available by phone, email, and the Better At Bedford App. However, please allow Neighborhood Services staff to return your request. Because of the COVID-19 issue, Neighborhood Services has changed some of the processes which might delay some of the communication. Neighborhood Services is dedicated to providing timely, ethical, and positive communication with all residents and business owners.

How do we contact Neighborhood Services?

The most effective way to contact Neighborhood Services is through email neighborhood.services@bedfordtx.gov or by phone at 817- 952-2640. Due to the staffing levels at this time, please allow adequate time for Neighborhood Services to reply. All efforts will be taken to promptly address your concerns.

What if I get a tag on my door from Code Compliance?

Because of the COVID-19 issue, Neighborhood Services has been directed to facilitate education of violations by placing door tags on doors. These tags are NOT violations, but an effort by the City to let a resident know that a violation might exist. This gives the resident time to correct any actions before moving toward a Notice of Violation. If you have questions, contact the Neighborhood Services Officer that issued the door tag; information is located on the affixed business card.

If given a Notice of Violations, will I have time to correct the violation before citations are issued?

Neighborhood Services is committed to educating and engaging with residents. Our staff will work with all residents to ensure compliance. This means possibly extending time to get property in compliance or assisting with available resources. Citations are a last resort. If you have issues contacting Neighborhood Services staff is the best course of action.

I do not understand why I received a Notice of Violation (NOV)?

Notice of Violation (NOV) is NOT a citation. An NOV is a method of communication with residents. The NOV is to inform you that a Neighborhood Services Officer has witnessed a code violation. The NOV is a chance for the resident to get property in compliance or to start a conversation with Neighborhood Services. All Code questions should be directed to neighborhood.services@bedfordtx.gov or by phone at 817-952-2640. Due to the staffing levels at this time, please allow adequate time for Neighborhood Services to reply. All efforts will be taken to promptly address your concerns.

What if I cannot correct the violation because of the “shelter in place” order?

Neighborhood Services will make every effort to work with residents. Empathy, compassion, and sensitivity are values embodied by Neighborhood Services staff. Please contact Neighborhood Services at neighborhood.services@bedfordtx.gov or by phone at 817-952-2640 to discuss any issues. Due to the staffing levels at this time, please allow adequate time for Neighborhood Services to reply. All efforts will be taken to promptly address your concerns.


Bedford Municipal Court Questions

How do I get answers to my questions on what my options are for my citation, warrant, or capias pro-fine?

Please contact the Bedford Municipal Court at 817-952-2150 press 2.

How do I pay my citation, warrant, or capias pro-fine over the phone?

Please contact the Bedford Municipal Court at 817-952-2150 press 1.

How do I pay my citation, warrant, or capias pro-fine online?

Please visit www.bedfordpayments.com.

What is the address where I can mail in a payment to?

Please contact the Bedford Municipal Court at 817-952-2150 press 2.  If you have already spoken to a clerk and been advised as to how much to pay with a money order, cashier’s check, or credit card authorization form, please send your payment to: 

Bedford Municipal Court – 2000 Forest Ridge Drive – Bedford, Texas 76021

How do I get the credit card authorization form?

Please visit https://bedfordtx.gov/DocumentCenter/View/1654/WEBPLEA_PAYMENT.

How do I get a deferred disposition on my citation?

Please contact the Bedford Municipal Court at 817-952-2150 press 2.  After you speak to a clerk and have been notified that you qualify for deferred disposition, please visit https://bedfordtx.gov/DocumentCenter/View/83/Pay-by-Mail-Deferred-Disposition-Form-PDF?bidId=.

How do I start a payment plan on my citation, warrant, or capias pro-fine?

Please contact the Bedford Municipal Court at 817-952-2150 press 2.

I received a citation what do I need to do next?

Wait 5 business days from the date that you received the citation before contacting the Bedford Municipal Court at 817-952-2150 press 2.

What are my options if I have a warrant or capias pro-fine?

Please contact the Bedford Municipal Court at 817-952-2150 press 2.

Who can I speak to if I have questions about what the attorney I hired is doing regarding my citation, warrant, or capias pro-fine?

Please contact the Bedford Municipal Court at 817-952-2150 press 3.

Who do I speak to if I have questions about my upcoming bench or jury trial date?

Please contact the Bedford Municipal Court at 817-952-2150 press 3.

What do I do if I have a pending court date and have questions about what to do next?

Please contact the Bedford Municipal Court at 817-952-2150 press 2.

How do I pay for my citation, warrant, or capias pro-fine through the mail?

Please contact the Bedford Municipal Court at 817-952-2150 press 2.

How do I go about setting a court date?

Please contact the Bedford Municipal Court at 817-952-2150 press 2.

What do I need to do about my community service hours?

Please contact the Bedford Municipal Court at 817-952-2150 press 2.


Teen Court Questions

I have questions regarding Teen Court?

Please contact the Teen Court at 817-952-2468.

When is the next Teen Court jury duty and what time do I need to be there?

May 18, 2020, at 5:30 PM 

Where can I go to do my community service hours?

Please contact the Teen Court at 817-952-2468.

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