Professionalism in Law Enforcement

Bedford Police Department employees are dedicated to delivering the highest level of public safety services possible to our citizens. The Bedford Police Department appreciates our community’s trust and seek to maintain confidence in the ability to properly investigate complaints against its members. The Bedford Police Department is interested in taking action when its employees neglect their duties or are guilty of wrongdoing. Your complaint will be given a fair and thorough investigation. We would also love to hear positive occurrences if you see our officers or civilian employees doing things right by submitting a compliment.


If a Bedford Police Department employee has done a good job and you want to say thanks, you may elect to do one of the following:

  • Ask to speak with the employee’s supervisor and verbally communicate your praise; or
  • Write a letter to the Chief of Police explaining your appreciation for the employee’s actions (address: Bedford Police Department, 2121 L. Don Dodson Dr., Bedford, TX 76021), or
  • Submit an electronic Compliment Form

Your comments will be forwarded through the employee's chain of command and be reviewed by the Office of the Chief of Police. After the review, a copy of your comments will be placed in the employee's personnel file and the original document provided to the employee.


The department recognizes the importance of protecting the community from employees who have demonstrated acts of misconduct or have shown they are unfit for law enforcement work, the need to protect employees from false allegations of misconduct, and the opportunity to periodically assess the effectiveness of our policies and procedures. These objectives can only be accomplished through a consistently thorough and objective investigative process.

Complaint Process

The Professional Standards Division of the police department is responsible for administering the Complaint Process. Should you hold the impression an employee has been involved in misconduct or are dissatisfied with our service you may register a complaint by:

  • Contacting Professional Standards during regular business hours at 817-952-2440
  • Contacting Dispatch after hours at 817-952-2127 for the on-duty supervisor
  • Visiting the Bedford Police Department, located at 2121 L. Don Dodson Dr., Bedford, TX 76021
  • Completing the Complaint Form and emailing it to or by mail:

Bedford Police Department

Attention: Professional Standards/Internal Affairs
2121 L. Don Dodson Dr.
  Bedford, TX 76021

Texas law requires that all complaints against police officers be in writing and signed by the person making the complaint. Complaints must generally be made within 30-days of the incident unless special circumstances exist. The person who was wronged must file the complaint; other persons may give statements as witnesses. Notarization of the complaint form is not required in most circumstances. The Bedford Police Department will provide notary services if required. View the Complaint Process.

Complaint Investigation Policy

Internal Affairs Investigators are strictly an investigative unit, to review the facts of the case and report these findings to the Chief of Police. Our goal is to ensure a fair and expeditious investigation in accordance with local, state, and federal laws and with City of Bedford and Police Department policies.

When a complaint is received, it is reviewed to determine the nature of the allegations. The most serious type of complaints is investigated by Internal Affairs, including bias-based profiling complaints. Complaints comparatively less serious in nature are forwarded to the individual officer's first line supervisor or a division Lieutenant for investigation. In every case, the person making the complaint will be contacted during the investigation for additional information and will be notified by mail of the final disposition.

If crimes are alleged and some evidence exists to support the claim, the primary investigation is assumed by the Criminal Investigation Division or another Law Enforcement agency first.  Once the criminal investigation is completed, the internal investigation will resume and report its independent findings to the Chief of Police.

How is a Complaint Classified? 

When an investigation is concluded, the complaint will be classified into one of the following dispositions:

  • Unfounded–The incident did not happen or did not involve an employee of the police department
  • Not Sustained–There is insufficient evidence to prove or disprove the complaint
  • Sustained–The allegation of misconduct is true
  • Exonerated–The incident happened but the employee acted lawfully and/or properly under the specific circumstances of this incident.

What If Not Satisfied? 

 If you are not satisfied with the final disposition of your complaint, you may discuss the decision with the Police Chief:

(817) 952-2440

Bias-Based Policing Complaints

Bedford Police Department Policy 401: Bias-Based Policing requires the department to provide public education on the racial profiling complaint process. For the Bedford Police Department, this process is the same as the department’s Complaint Process, except where complaints alleging bias-based policing must be received within ninety (90) days of the act, or when the complainant can show good cause for not making the complaint within the specified time limit. 


Compliment Form (with text fields)

Complaint Form (with text fields)