Submit Requests/Suggestions/Concerns

If you would like to submit a request, suggestion or concern, please use the online citizen management tool.

For example, if you are experiencing low water pressure in your neighborhood, you may enter this information into the Web QA database. Your inquiry will be forwarded to the appropriate responsible unit/department for corrective action and follow-up. For your convenience, the InTouchTM eCRM database contains over 100 different standard issues/categories to choose from.

What is Stormwater?

Stormwater runoff occurs when precipitation from rain or snowmelt flows over the ground. Impervious surfaces like driveways, sidewalks, and streets prevent stormwater from naturally soaking into the ground.

Problem With Stormwater Runoff

Stormwater can pick up debris, chemicals, dirt, and other pollutants and flow into a storm sewer system or directly into a lake, stream, river, wetland, or coastal water. 

Stormwater Pollution Prevention - Informational Video 
Debris collected in stormwater drain

Stormwater Pollution Solutions

Information provided by the North Central Texas Council of Governments (NCTCOG) Regional Stormwater Management Program and it's Public Education Task Force.
  • Remember to turn off your sprinklers when it rains, to avoid water runoff; during winter, runoff can freeze causing slippery conditions.
  • Bag your pet's waste, don't just leave it there. Leaving pet waste on the ground increases public health risks by allowing harmful bacteria and nutrients to wash into the storm drain and eventually into local waterways.
  • Don't apply pesticides, fertilizers and herbicides before it rains. Contrary to popular belief, the rain won't help to soak these chemicals into the ground; it will only help create polluted runoff into our local creeks.
  • Select native and adapted plants and grasses that are drought and pest resistant. Native plants require less water, fertilizer, and pesticides. Learn more about native and adapted plants at the Texas Smart Scape website.
  • Reduce the amount of paved area and increase the amount of vegetated area in your yard. Vegetation can help act as a natural filter for polluted stormwater runoff.
  • If you change your car's oil. Don't dump it on the ground or in the storm drain; dispose of it properly at an oil recycling center.
  • Check your car, boat, or motorcycle for leaks. Clean up spilled fuels with an absorbent material, don't rinse the spills into the storm drain.
  • Compost your yard waste. Visit the Compost Guide website for information.
  • Don't get rid of old or unused paint by throwing it down the storm drain; dispose of paint and other hazardous household waste at recycling facilities.
  • For information about compact fluorescent bulbs, view the Information on Compact Fluorescent Light Bulbs (CFLs) and Mercury Energy Star (PDF).
  • Don't pump your pool water into the storm drain - pool chemicals can be hazardous to our creek habitats. Whenever possible, drain your pool into the sanitary sewer system where it can be treated.
    • Section 66-72 Draining Residential Pools: It shall be unlawful for any person who owns or occupies any residential lot with a swimming pool to discharge water from the swimming pool onto the property of another, or to drain the pool in such a way as to drain onto the property of another. Provided, however, that water from a swimming pool may be discharged into a dedicated drainage easement. (Code 1969, § 12-66)

Soil & Leaves as Pollutants

It's all about the numbers. The City of Bedford is home to nearly 50,000 people. That number doesn't sound significant until you realize that Bedford is only ten square miles. That means there are nearly 5,000 people per square mile. Which means, yes, what you do does make a difference! Debris can clog storm drain inlets creating dangerous flooding conditions during heavy rain events. Yard debris enters waterways and begins to decay. This process eats up all the dissolved oxygen in the water, suffocating the organisms in the water. These organisms are all part of the natural processes that help maintain water quality. Everything has to be in balance.

More importantly, every one of our creek channels drains to the Trinity River which is the primary drinking water supply for the entire Dallas-Fort Worth metroplex. The better the water quality at the water treatment plant intake area, the better the water quality that enters the distribution system after the treatment process. Stormwater enters the drainage system, including local streams and creeks, untreated!

Report Illegal Dumping

Do your part to help keep our water clean. Check out the stormwater page to find out ways you can help. If you use a lawn service company, make sure they are not dumping your lawn debris in the gutter or down the storm drain. If you witness someone illegally pouring or dumping a substance down the storm drain, please contact the Public Works Department at 817-952-2200.